Gally / Whitey ......... Barnsley Football Club ...... THE COMPUTER SAYS NO !!!

Some people are always quick to jump to BFC's defence, but they wouldn't be so lenient if the same thing happened with another retailer. The club is heavily reliant on (nay expecting of) their customers unique goodwill at times. There's some very poor marketing and customer service down there.

 

Emails are good - but they are from one individual to another.
The messages on this message board are seen by people throughout the world.
If Chien Lee and other directors, plus of course the CEO, dosen’t pick up on issues raised on this message board then there is something seriously wrong.

 

seems perfectly reasonable to see the seating plan showing what's available at the time of purchase.

YN, why couldn't the guy at the computer show you on his computer what was available?

It shouldn't be too difficult or expensive to provide a screen in the shop showing 'vacant' seats. (This of course could be used throughout the season for those who buy tickets on a match to match basis.)

 

Been down today too. Staff nice enough, but the place is totally under staffed - especially this time of year and stock levels remain poor. Don't see much evidence of business acumen despite our high powered ownership. We continue to look and feel like a 4th tier club.

 

I genuinely think Nudge is making a good point about customer service. Given his ability to post on here though, I can't understand why he didn't use the online option, which IF YOU CAN USE IT (sorry), gives you all the options available, which is a lot better than years ago. Loads of us try & sit fairly close together & the online option is very good for this. I appreciate mostly elderly folk may struggle with this & should be helped & given proper service.

 

The young guy was trying to turn the small screen towards me to show me what was available.
But the screen does not show where an aisle starts and finishes and the blocks shown dosen’t relate to where that block is within the ground.
It was cumbersome.
It wasn’t clear.
It was time consuming - and I was well aware that there was a lengthy queue behind me.

 

Did you look online though? It is so easy from my experience.

 

No I’m suggesting that these are shops where you can only go online to shop, these are the biggest companies in the world. You don’t have the chance to go in to the shop, and they seem to be doing ok for themselves.

For what it’s worth, I think you have a point about the experience you had. If you are there, they should provide you with the details in a better format than they did, however you could just log in to the system and bought a ticket and had a far better experience from your w4nking chair. It’s a huge overreaction to a pretty easy solution.

 

When I went into town - I sat in Costa looking at the seating plan on my iPhone.
Which isn’t clear to see.
So when I got back to the ground I gave the guy my phone - and asked him if there was anything clearer - he said there wasn’t.


BTW - stopped and (jokingly) asked the lass on the BFC stall in the Alambra if she could sell me a couple of season tickets.
Was talking to her about the chaos in the club shop.

 

why are you patronising YN and 'most elderly folk -- ?'

YN makes a perfectly reasonable point - when you're purchasing seats you want to know where exactly those seats are.
This could easily be done by the club providing an accessible screen in the shop --- unless you think that some people may NOT BE ABLE TO USE THAT!

 

YN is right to be pissed off to be fair. If any other customer focused business treated me like YN has been treated today, I would not give them my business, full stop. It doesn't matter if he could have purchased at home using the website, the club provide an option of purchasing in person(an option a good few people still prefer), and should make sure the option is just as accessible as the website...

 

You’re the sort of bloke to go to a vegan restaurant & complain on trip advisor that they didn’t do meat.

 

You are so witty.

 

I'm really not having a go here, but if I look at stuff that needs some detail I sit at home, or away with my Mac (or PC). I assume you have one. I still agree you should have been helped out more, as someone who thinks Windows 95 was a double glazing company.

 

Could Nudger have simply bought online and collected? Probably.

Does that make the service available at the club good? No

 

So pay the fiver then in future.

 

It is a bit concerning that elderly people for instance may not be able to access a seating plan, however there are ways and means of airing your grievances about it without being all melodramatic and highlighting two people- one a club employee- in the thread title.

 

Tbh I take young nudger's posts with a pinch of salt. The box office staff have always bent over backwards to help out with any problems I've had and people I know have.

You can clearly see where the aisle is, it's the light coloured bit that isn't the dots. Sone people live to Milan and I suppose if Nudger doesn't get tickets that's 2 less in the ground meaning on at matchday!

 

Turn it down a touch, Brian. There's having poor sales staff/technology, and then there's TREATING VALUED CUSTOMERS with CONTEMPT, leaving them SEETHING and FRUSTRATED.

I don't think a week's solitary with a wasp nest would have me as pissed off as this!

To be fair, you're probably on to something, it's just the over-dramatisation that gets people's backs up.