Gally / Whitey ......... Barnsley Football Club ...... THE COMPUTER SAYS NO !!!

Discussion in 'Bulletin Board' started by Young Nudger, Jul 31, 2019.

  1. Vesp77

    Vesp77 Well-Known Member

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    Not sure what's happening, but I agree with Nudge... Box office set up is amateurish unfortunately.
     
  2. Hicksy

    Hicksy Administrator Staff Member Admin

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    Stop whatever you’re doing Whitey, the stuff you’re actually paid to do, and run into CEOs office and tell him that Nudge isn’t happy.
     
  3. Young Nudger

    Young Nudger Well-Known Member

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    Jeez !!!
    Read my Initial post again - the reasoning behind mentioning those two guys.
     
  4. Jack Tatty (Formerly LouisBalfour)

    Jack Tatty (Formerly LouisBalfour) Well-Known Member

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    What has it got to do with them?
     
  5. TitusMagee

    TitusMagee Well-Known Member

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    Like I said, there's ways and means...
     
  6. Young Nudger

    Young Nudger Well-Known Member

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    You got that nearly right.
    Should read .........
    Stop whatever you’re doing Whitey, the stuff you’re actually paid to do, and run into CEOs office and tell him ............. that the service that Barnsley Football Club provides for its paying customers is absolute shi.te !!!
     
  7. fir

    fired Administrator Staff Member Admin

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    Probably will.
    However at time of purchase it wasn’t obvious that collection would be a queue job. Previously, ive been able to nip in and out on way to or from work.

    That said, had someone come into where I work, having made a special trip to collect something they had already paid for, I would have dropped what i was doing and helped them.
     
  8. Dub-Tyke

    Dub-Tyke Well-Known Member

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    This is correct. For a business that turns over circa £12-£14m a year, and regularly has 11,000 customers attending every week sometimes, it can be poor.

    Sheffield Arena have less footfall, but manage events far better.
     
  9. Jack Tatty (Formerly LouisBalfour)

    Jack Tatty (Formerly LouisBalfour) Well-Known Member

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    Or do it yourself.

    I thought you were mates with Chien.

    Only Bfc fan to shake his hand and welcome to the club arent you?
     
  10. Bossman

    Bossman Well-Known Member

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    I think Nudge as got a really good point, it’s unfair to expect every elderly person to know how to use a computer, could you not get a young chap to come round and sort it for you? :cool:
     
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  11. Hicksy

    Hicksy Administrator Staff Member Admin

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    Speaking as someone who regularly buys season tickets in different seats without seeing them, the solution would have been to:

    -Take the clubs best advice on what was available according to your requirements
    -Buy the season tickets
    -Decide after Saturday if they were suitable and if not, look where there were empty seats and ask to be moved to those seats by the box office.


    For example, I moved our lasses ST after it was initially booked elsewhere, all sorted by a very kind lady who helped me get what I needed.

    Or, you could of course do what you have done, kick up a fuss, demand personal guides to let you in the ground and then moan about it on here cos they’re too busy to do that.
     
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  12. shenk1

    shenk1 Well-Known Member

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    Try rosehip syrup Nudge....supposed to make you relax according to Hilda Hughes.
     
  13. Air

    Airon c redscue Well-Known Member

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    Maybe George Spicer has a young chap he can send round to advise. The first lesson should be a demonstration of were to plug it in and then show him how to keep his mouse lubricated with pressed olive oil!
     
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  14. Cod Eye

    Cod Eye Well-Known Member

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    People are using this thread to attack, take the piss and point score against YN, most likely due to the reputation he has on here. But at the end of the day, if it was one of the "better liked" posters on here, or if you heard this sort of thing were going off at another club/retail store the club would be mostly chastised for the way it treated a (potential)paying customer(although there would still be one or two that would argue the club would be in the right still, but that's just the nature of football).*

    *disclaimer, this is assuming that YN's account of his experience did actually happen/is an accurate account. We all know things get posted on social media as a wind up/way to cause trouble etc...
     
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  15. Red

    Red-Taff. Well-Known Member

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    what's all this talk of 'elderly people' about?
    Now retired my 'elderly father' works part time as a website designer - and if any of us have computer problems he's the guy we go to.

    BFC has the facility for customers to buy Tickets at the club. Someone choses to do that. They get to the club and the service is poor - basically asking for your money and you're not sure what you're getting for your money. (This could easily be rectified by the club with a basic screen.)
    BFC's service here is poor and it's a bit disingenuous and illogical to say that can be excused because someone could have bought tickets online.
    Bit like saying if you go to say Asda and get appalling customer service then that's your own fault for not staying at home and buying on line.
     
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  16. TitusMagee

    TitusMagee Well-Known Member

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    I think most people acknowledge that he's got a valid point- perhaps if he went about it and 99% of his other posts in a less sensationalist and normal way like everyone else does then he'd get a better response!

    It is like the boy who cried wolf. If you post daft stuff repeatedly then people start to take you less seriously. Only has himself to blame and I am certain he is fully aware of the persona he portrays on here, so no sympathy warranted.
     
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  17. Young Nudger

    Young Nudger Well-Known Member

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    I’ve heard St Johns Wort is good as well.

    In the meantime - look at the West Stand Lower seating plan on the website - and the blocks and aisles that you think you are looking at - do NOT relate to how the blocks of seating within the ground are set out.
    Then imagine bending over the shop counter to peer at a small screen that’s been turned half way to face you - while at the same time there is a queue of people behind you that have been stood in that queue for quite a while.

    This is how Barnsley Football Club encourages their supporters to purchase their product.
     
  18. Bossman

    Bossman Well-Known Member

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    Like i said in a early post, he may very well have a valid point but if it had been me and something had made me so angry then the first thing I’d have done is find a point of contact and fire an email off explaining my frustrations,
     
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  19. Jack Tatty (Formerly LouisBalfour)

    Jack Tatty (Formerly LouisBalfour) Well-Known Member

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    Already a thread 4 pages long.

    Methinks the OP will be sat behind his device pressing refresh whilst having a smirk to himself about the hullabaloo he has yet again caused on a football forum.
     
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  20. Cod Eye

    Cod Eye Well-Known Member

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    To be fair, so would I. But when it comes to complaints, I've recently found making a complaint public via social media(after getting no luck with any contact/customer service that I have tried) has seen issues dealt with a lot quicker recently. I'm not sure I'd have dealt with this issue using social media though.
     

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