iFollow WTF??

Discussion in 'Bulletin Board' started by Tekkytyke, Jun 30, 2020.

  1. Tek

    Tekkytyke Well-Known Member

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    I paid for an annual pass. Just tried to login like I did on Saturday. It comes up with purchase a matchday pass £6. Since I paid for a season why are they trying to charge me for individual matches.

    Anyone else having this problem?
     
  2. scarf

    scarf Well-Known Member

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    BostonRed's pinched your pass.
     
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  3. Tek

    Tekkytyke Well-Known Member

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    On instant chat and they tell me my pass expired today. I paid for a season and I expect a season even if it was delayed.there is supposed to be a redeem coder that the club should send me but the box is blank so I cant login. Don't know if it the club is at fault or iFollow. Either way I can't watch the match I have paid to watch:mad::mad:
     
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  4. Redhelen

    Redhelen Well-Known Member

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    That's rubbish. Ifollow should have extended it till the end of the season.
     
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  5. Burgundy Red

    Burgundy Red Well-Known Member

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    It must be really frustrating to no longer be able to easily do something that you've previously taken for granted.

    (Sorry @Tekkytyke, couldn't resist)
     
  6. Tek

    Tekkytyke Well-Known Member

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    Smart arse!!;)
     
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  7. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Club sent vouchers to season ticket holders - I didnt think they were supposed to send extensions to all iFollow annual pass holders - I didnt get one for my audio subscription - but fortunately I have the video via my ST
    If they are not going to extend you should ask for a refund for the service they didnt provide
     
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  8. JamDrop

    JamDrop Well-Known Member

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    I guess my dad has the same problem as an audio subscriber then. I’m annoyed too, I bought him the subscription for his birthday so he could listen for the season, it should still work, the season hasn’t ended! He’s working tonight so won’t know yet.

    Edit: I’ve just realised that he can’t even watch them back now :( it’s well crap, he’s been living alone since March 20th as Mam is shielding and football was at least something to do. I know that’s not iFollow’s fault but I’m ****** off and will definitely be complaining!
     
    Last edited: Jun 30, 2020
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  9. Tek

    Tekkytyke Well-Known Member

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    iFollow help 'chat' finally sorted it. There was some confusion at the club regarding redeem vouchers for season tickets vs iFollow annual passes . Beth, in fairness, emailed me straight back which was much quicker than the iFollow support. Missed almost entire 1st haf but got on just in time to see Mowatt shoot at the Goalkeeper and the ref blow for half time. Did I miss much?? To confirm, the annual pass IS extended to the end of the season matches. Any problems are technical not contractual.
     
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  10. MarioKempes

    MarioKempes Well-Known Member

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    Its working fine for me tonight. Its taken a few emails to ifollow to sort it though.
     

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