I had been receiving free Sky Sports for Mobile for the last couple of years and thought it was still running until February. However, it stopped on the 24 November and I didn't know why that had happened. After two long and pointless online chat conversations I was getting nowhere so I decided to ring 191 which is their free help number. I was expecting the same "Oh yes indeedy I will be most definitely helping you with that today" etc etc but got a better result. I mentioned that I was paying too much and did not want to renew my contract. The agent put me through to another department and, hey presto, they immediately came up with a much better offer. For the same as I was getting before PLUS a free Now TV pass for six months I will now be paying £21.60 per month instead of £67.36. Happy with that but annoyed that I wasn't offered anything like that last time I visited the Vodafone shop. I suppose the key thing is that I am not upgrading my phone, which I am entitled to now. There is no point - it's an iPhone 7 plus in perfect working order and completely undamaged and I am happy with it for a year or two longer, so why pay more? Just shows what you can get if you ask!