Stewarding at Stevenage Vs Grimsby

Just seen this on another forum - thought I'd share. Must admit, I wouldn't be happy with this level of "service" either.

The below is a letter being sent on behalf of Grimsby Town supporters in response to a number of incidents that occurred at their fixture at stevenage

Dear Sirs,

We write to you on behalf of the Mariners Trust – the supporter’s group which represents over 3,000 Grimsby Town fans – following Saturday’s game against Stevenage FC.

We believe there were a number of serious failings by the stewards inside the Lamex Stadium which we urge you to investigate to ensure that supporters from other clubs are not treated with the same contempt. It is our view that the treatment of Grimsby supporters by your stewards was amongst the worst our fans have experienced in decades of travelling across the world to watch football.

Consequently copies of this letter will be sent to a number of local authorities and bodies, both football clubs and local and national press.

We must start this letter by stating we appreciate the need to steward and police football matches in a safe manner and, with current world events, to ensure the safety of all of those at the ground. As supporters we fully understand the need to ensure the safety of all staff and supporters and do not object to a fair search upon entry.

Several female supporters were asked to lift their tops up to show their bras to female stewards upon entry to The Lamex Stadium. This decision – in the queue in front of other supporters, including men and male stewards – is a gross invasion of privacy. Female supporters have also since contacted us to state they were asked by female stewards if they could feel their bras if they confirmed that they were underwired. The supporters were made to feel uncomfortable and when they replied they would ‘rather not’ they were ‘reluctantly’ let in to the ground. This act would effectively constitute a sexual assault and these types of searches are unlawful. If deemed necessary, although we cannot see how feeling an underwire in a bra could be deemed so unless acting on previous intelligence, then any fans in question should have been taken to a private area of the ground to be searched by a female steward rather than being searched in full view of male stewards, fans and Police. We are not aware at this stage that any previous intelligence contributed to these types of searches being implemented against female supporters.

It must also be stressed that not all supporters were subject to the same search – some supporters were patted down, asked to empty pockets and subject to a metal detector wand. Others – including members of the Mariners Trust Board – were waved straight through without any searches at all.

We have also been made aware of full body searches being carried out by stewards on children as young as five years old. Backpacks were searched and they were subject to the same metal detector search by male stewards as the adults. We have been made aware that at least one minor was visibly upset by being searched in this manner.

A number of items not on your banned list were also seized by stewards upon entry to the ground. Again we understand the need to keep supporters safe, but amongst the items taken include a tiny bottle of hand sanitiser (which is allowed by law onto an aeroplane), contact lens solution, cough sweets and medication. This over-the-top approach unfortunately set the tone for the rest of the afternoon.

Once the match kicked off there were further issues all caused by the stewarding in the away stand. A female steward was posted inside the male toilets near the away turnstiles (photograph attached). The steward was asked to leave by Grimsby Town supporters, but she refused despite the fact several male stewards and police officers were stood outside. We have been told by Grimsby Town fans that a number of minors used the facilities during this time which we believe raises significant safeguarding issues. We have further been made aware that one male minor was also visibly upset by the presence of a female steward within the male facilities.

On top of this, there were no washing facilities in the men’s toilets raising hygiene issues, no soap, drying facilities or hand sanitisers. Indeed one supporter had hand sanitiser removed from their bag during the entry search! We have copied in the licensing authorities at Stevenage Borough Council to make them aware of the significant basic hygiene issues. We note the Football Stadia Advisory Council advises that grounds should have ‘hand wash basins with running water, warm air hand dryers and or paper towel dispensers and waste bins in each toilet area.’

Significant issues occurred throughout the game due to the antagonistic attitude of the stewards at the front of the away stand. Shortly after kick off a number of stewards – wearing both orange and yellow vests – lined up in front of the away supporters sat on the front and second rows, blocking their view of the match. When supporters questioned the decision to block their view the stewards rudely told them they could move if they couldn’t see. This is contrary to the terms and conditions of sale which very clearly state supporters must sit in the seat named on their ticket.

We would suggest it also caused significant obstruction to the view of those sat at the front. They were sold – in good faith – seats with unobstructed views and paid £21 each for the privilege. The seats were subsequently mis-sold and we have sent a copy of this letter to Trading Standards at Stevenage Borough Council for them to investigate. We would ask that Stevenage FC consider refunding all those supporters who purchased tickets on the front row as a gesture of goodwill for the unnecessary obstructed views caused by your stewards. Please find attached a photograph of the view which a young Grimsby Town supporter had when several of your stewards stood in front of him for the vast majority of the match.

When supporters – including a Mariners Trust board member – asked for the names of the stewards and their superiors they declined to provide them. They also tried to stop supporters taking their photographs to aid in their identification of the stewards in question to enable them to make a complaint, the female steward said supporters didn’t have the right to receive her name or take her photograph! Please find attached photographs of some of the stewards who behaved in a disgraceful manner and who abused their position. It would seem – at the very least – they lacked basic training to be put in the position they faced.

The female steward pictured was particularly antagonistic, making a ‘fisticuffs’ gesture to a colleague, suggesting she was actively looking for the opportunity for issues to present themselves. She also mock cheered when Grimsby scored and then made a ‘stirring’ gesture to another colleague immediately after. Her actions – had they been seen by other supporters – could have caused a serious flashpoint. They were naive and inappropriate.

We must note that despite a police presence – and the police being called by stewards – we have not been made aware of any issues or arrests and police officers told supporters on the way out they had generally been well behaved.

Due to the issues faced, we would like answers to the following questions please:

1. Was there intelligence to suggest this was a high risk fixture?
2. What was the the risk assessment for this fixture?
3. What is the searching policy at the ground under the terms of the safety certificate? ie what should be seized?
4. What is the safeguarding policy bearing in mind minor persons were the subject of the search process?
5. Is there any guidance/training in relation to the breach of human rights?

As outlined above we believe there were a number of serious failings by your football club which need to be addressed as a matter of urgency, not just for any future visits by Grimsby Town fans, but also to ensure no other visiting team’s supporters are treated as animals in the way your club did on Saturday.

Please note a copy of this letter will be posted on our website and social media channels and has also been sent to: John Fenty (Grimsby Town FC), Nick Dale (Grimsby Town FC), Phil Wallace (Stevenage FC), Hertfordshire Police, Humberside Police, Stevenage Borough Council (various departments including Safety Advisory Group), The FA, The FSF, Supporters Direct, Grimsby Telegraph, BBC Radio Humberside, The Stevenage Comet, Talksport and other media outlets.

We look forward to you treating our complaints with the seriousness they deserve and to receiving a reply in a timely fashion.

Yours faithfully,

Jon Wood (Chairman of the Mariners Trust)

Alan Rutter (Former Football Intelligence Officer and England Spotter with over 10 years experience)

 

Wow if that is true that is an utter disgrace.

 

That is truly appalling.

 

Although some GT fans are far from being sociable this seems overkill but if we play them in the league cup we may find out for ourselves .

 

Be very interested to see what sort of response they receive. Sounds appalling but unfortunately hardly surprising.

 

Apart from the female searches it seems pretty standard football supporter treatment to me.

 

I'd a been well pissed off if they'd taken my lucky hand sanitizer off me, and imagine not being able to wash your contact lenses at half time?

 

This is criminal.

 

This did raise half a smile but just incase you are being serious, some people go to matches directly after/before doing other things. They may not need their contact lenses solution there and then but I've gone from Leeds to matches then straight to my parents' house to stop the weekend/overnight. I don't need contacts but I have had toothpaste in my handbag which may have caused quite a stir!

 

Apologies in advance for this :
If you ever get stopped at Oakwell just tell them you have it in your bag because your favourite ever player is Mason Colgate.

 

I've taken a small bottle of contact lens solution to a game before when I've been having a bit of bother with my lenses.

 

I've just applied to the NHS to have a sex change and also applied to Stevenage for a stewards job.

 

So that makes you male ?

 

and the Daily Mail

http://www.dailymail.co.uk/news/article-4809142/Female-football-fans-ordered-lift-tops-stewards.html

 

Blooming heck, the comments section of that article! (Yes, I know it's the Daily Mail but I tend to avoid it so I forget just how bad it really is).

 

I'll always carry bad feelings towards chesterfield for their behaviour a couple of years ago on first game of the season. Had to beg the police and stewards for my daughter to go to the toilet or risk public humiliation in front of thousands. A female steward eventually stepped in and took her into the home stand toilets.
So to reiterate, my daughter was taken away from her dad to the toilets by a stranger.
In the meantime my son, who I'd left in his seat, was witnessing a policeman throwing punches at several Barnsley fans over the shoulder of a woman police officer.
This was after seeing an elderly lady being told to get back to your ******* seat by the police in response to her request for the toilet
Absolute disgrace.