If a customer takes a pop (verbally) at a manager of a company that is completely unacceptable. If a manager of a company takes a pop (verbally) at his customers that is perfectly acceptable and in actual fact praised. I really need it explaining to me because I am quite honestly lost on this one.
It is absolutely ballox mate. He is wrong and I know that I will be getting some verbal again for daring to critcise the SOG.