Any EE/T-Mobile/Orange Customers in Pogmoor been having issues?

Discussion in 'Bulletin Board ARCHIVE' started by Gally, Jun 23, 2013.

  1. Gally

    Gally Administrator Staff Member Admin

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    My phone has become unusable (incoming or outgoing) 90% of the time for over a week in Pogmoor which is where my home/office is. After been fobbed off a number of times by EE customer service, I subsequently found out that they had an Orange and T-Mobile mast in the area and as part of some rationalisation plan they have switched one of them off creating my problem with signal.

    EE are going to send me some sort of minibase station that will create an EE signal at my home/office. This will still mean I will have the issue in the surrounding area which I don't think is acceptable. I also bought the 4G contract with a high data bundle on a business plan as a backup for my business internet failing. Now I have a signal point of failure with the internet/phone/ data.

    I assume I'm in my rights to cancel my contract with them. Anyone know if this is likely to be easy or should I expect to have to take them to the small claims court? (Dyson?)

    If you have been having issues in and around pogmoor I'd suggest you phone 150 on your phone and play hell with them.
     
    Gally, Jun 23, 2013
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  2. bfc

    bfchris Member

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    Yep, my cousin has been working at our house and can't use his phone. He had to stand in one specific place on the drive to get any kind of reception.
     
    bfchris, Jun 23, 2013
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  3. Gally

    Gally Administrator Staff Member Admin

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    I'm planning on contacting The Chronicle and We Are Barnsley to see if local EE/Orange/T-Mobil customers are finding the same and to warn locals of sigining up for new Orange/TMobile and EE contracts. Hopefully they think its a story worthy of some column inches.
     
    Gally, Jun 23, 2013
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  4. Dys

    Dyson Well-Known Member

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    Send me the details mate, I'll pass it on tomorrow. See what we can sort out.
     
    Dyson, Jun 23, 2013
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  5. Gally

    Gally Administrator Staff Member Admin

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    Cheers. You have PM
     
    Gally, Jun 23, 2013
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  6. Gally

    Gally Administrator Staff Member Admin

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    Gally, Jun 23, 2013
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  7. orsenkaht

    orsenkaht Well-Known Member

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    I'm not far from your shop, Gally. I spent an hour across two calls to Virgin Mobile (whose network piggy-backs T-Mobile/Orange) over the weekend on this.

    The story is that there has been some work ongoing on the mast in Poggy fields which is part of preparation for upgrade to 4G services. This has thrown up issues which are ongoing, and which they haven't addressed yet. They are apparaently working on it. I'd actually observed about 4 visits to the mast by technicians last week from my kitchen window. Virgin had been unaware that this had affected their network, but their techy confirmed this with a call to his colleagues once I'd phoned them. My phone works fine elsewhere (I tried it up at Cawthorne).

    The bottom line from Virgin was - sit tight - they're (i.e. T-Mobile/Orange) on to it.
     
    orsenkaht, Jun 24, 2013
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  8. orsenkaht

    orsenkaht Well-Known Member

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    By the way, in the meantime, my texting works fine. That's across a different bandwidth, apparently, and isn't affected.
     
    orsenkaht, Jun 24, 2013
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  9. Dragon Tyke

    Dragon Tyke Well-Known Member

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    well I am down in S'Wales as you know Gally

    this last week I had some problems with my EE/Orange broadband. Kept on shutting down every so often. I made sure all was well at my end connections filters etc. I have a good neighbour who let me patch onto his Wi-Fi he is with talk talk. So I was sure it was not my end. They began to start the usual questions that woulda pointed at me until I shot them down with that. "OK we will run line diagnostics/repair" annnnnnd its been fine ever since. Proving there have been issues lately at their end. I rang them Friday evening BTW.
     
    Dragon Tyke, Jun 24, 2013
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  10. red

    redtail67 Active Member

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    Re: well I am down in S'Wales as you know Gally

    i have just terminated my contract along with 3 other friends the signal box only works in your home , the second option was a discount for 6 months which would have left me with 14 months still with no signal or to send my phone back and cancel the contract which is what i did
     
    redtail67, Jun 24, 2013
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  11. Gally

    Gally Administrator Staff Member Admin

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    Yes I can also text without any issue.
     
    Gally, Jun 24, 2013
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  12. orsenkaht

    orsenkaht Well-Known Member

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    I appear to have sorted our Virgin phones out with the help of a neighbour.

    The trick is: go to your settings, then into mobile networks. Try to log on to a network that you know your phone does not accept (O2 in our case). Then go back and log on to your own network. This seems to have cleared ours and got them back operating for calls. Don't know if your issues are more complex Gally, but its worth a try?
     
    orsenkaht, Jun 24, 2013
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  13. Gally

    Gally Administrator Staff Member Admin

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    Will certainly try it although the customer service people made me do similar things already.

    Doing a full reset did get things working for a couple of hours last week but normal service resumed soon after so you may be in the same boat.
     
    Gally, Jun 24, 2013
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  14. M.C.Tyke

    M.C.Tyke Active Member

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    I contacted t-mobile on friday after i noticed sudden problems with my signal and data connection in Dodeth. Theyre twitter acount reckon they are working on a faulty mast in our area however im guessing that this is the standard line everytime anyone reports a problem.
     
    M.C.Tyke, Jun 24, 2013
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  15. DEETEE

    DEETEE Well-Known Member

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    Pm gally...
     
    DEETEE, Jun 24, 2013
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