Can't believe some people today! My girlfriend is a highly respected wedding hairdresser in Yorkshire. Her work is regularly praised by her fellow professionals and in 18 years has not had one complaint which is amazing! She did a wedding 3 months ago, which on the day the bride said she absolutely loved! And everyone was extremely complimentary. In fact my girlfriend remembers the brides comments being that it was perfect and gorgeous. Now the bride has written to her say she "can't look at her wedding photos without crying" and "what does she intend to do about it". Because her hair was not how she wanted it. Now this bride is no oil painting, and did her own makeup which, whilst being no expert, looked terrible! The hair was probably the only decent part of it. My girlfriend was incredibly upset to hear this feedback and wrote a very apologetic response. Seemingly because she didn't offer any money the bride is writing and spreading vindictive and malicious reviews to people. How can some people sleep at night. Deluded mixed with vicious is a dangerous combination. Needed to vent somewhere because with her I have to be calm and tell her not to worry and I'm sure her business will not suffer too badly.
Get a solicitors letter drafted and sent to her, Defimation of charecter and all that malarkey. Threaten her with court action. I am sure that will help
Good idea, will look into the practicalities of it. And the cost. She's already said she is writing to an email to her suppliers (don't ask me why?!) seemingly because the often retweet her work and endorse her. Absolutely pathetic. Honestly the nerve of some people. Wish I could post a picture. You'd be amazed! I was when I saw it and was told it was the hair that was the problem!!
If she is writing these reviews and they are factually incorrect then it is libel. Proving it would be the hard part. Does your girlfriend have any photos, etc that can prove that the hair looked nice on the day? A solicitors letter is probably the way to go though.
Keep and log all correspondence, and where possible get hard copies of the 'reviews' then consult Rumpole. Make sure your gurt hasn't admitted to owt.
Screen print all the reviews. Make sure your missus hasn't admitted liability Write and send by recorded delivery a letter to the troll informing her that all the reviews she's posted are removed and replaced by an apology. Tell her she has 14 days to do so otherwise you'll issue a claims form for damages including but not exclusive to loss of reputation and loss of potential future earnings the sum of which to be set by the discresion of the judge or £600 which ever you choose. Send by recorded delivery. Give her 14 days. Then money claims online.
Thanks to you all for replying, really helpful and good advice. Passed it all on to my g/f to make sure she does as suggested. She has before and after photos and also loads of positive feedback from other hairdressers about the style. Such a shame some people are like this! Thanks again all!
Right then hand on heart everyone who is married, how many times have you looked at your wedding album and when was he last time, ? Twice and about 6 years ago for me only been married 7 years in December
Wedding album? Mrs Burgundy Red and I have never even got around to getting ours printed up from the negatives and we've been married for 13 years.
just go round and give a reyt slapping and her husband too if he starts. Its not big, its not clever...but it will sort it once and for all. Oh and shave the bitches hair off an all while yer at it. You're welcome.
I work in Marketing, and my advice would be to contact her happy customers and ask for positive reviews. Have them nicely listed for all to see, and anyone who is interested in these reviews will see it's just one pissed off client with an axe to grind. Every business will have times where their service isn't 'up to scratch' in someone's opinion - the way they respond is the difference between a good reputation and a PR disaster. Threatening legal action wouldn't be something I'd do lightly. If you want any more advice on how to do the above, PM me.
Re: The Reyt slapping and head shave is much more quicker She's just trying to get out of paying mate. just tell her in your best Barnsley accent to get F*****
Re: The Reyt slapping and head shave is much more quicker I would have responded by saying, BTW it wasn't a hairdresser you required it was a fecking plastic surgeon, but I did my best.
Re: The Reyt slapping and head shave is much more quicker Tell the Missus to offer her a free hair treatment as way of an apology then she can immac the fecking lot clean off! How do you like them apples