BFC Box Office - great service

Discussion in 'Bulletin Board ARCHIVE' started by West Mids Tyke, Jan 15, 2014.

  1. West Mids Tyke

    West Mids Tyke Well-Known Member

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    After the shambles at Charlton last Saturday I received a quick response while still in London to my tweet asking about refunds on my ticket because I cant get to the rearranged game whenever that will be, was told to send my ticket back with a cover letter which I did, received a email this morning to say my ticket had been refunded in full including booking fee to my credit card also they were sending me a ticket for the Blackpool game on Saturday which unfortunately I cant attend either :(, so Beth in BFC Box Office thank you for great customer service, at least we were more professional than the tinpot club in South London.

    Next game for me will be Sheffield Wednesday weather and pitch permitting
     
    West Mids Tyke, Jan 15, 2014
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  2. Tyke_67

    Tyke_67 Well-Known Member

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    Yes, and I've still not had a reply from their COO yet either.

    Nuff said, didn't expect one anyway.
     
    Tyke_67, Jan 15, 2014
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  3. NIGHTMARE

    NIGHTMARE Banned Idiot

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    Not only is she helpful and professional, she as the most amazing voice I've ever heard,
     
    NIGHTMARE, Jan 15, 2014
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  4. Brianpotter

    Brianpotter Active Member

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    Quality. Beth now known by all colleagues at BFC as 'The Voice'!!
     
    Brianpotter, Jan 15, 2014
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  5. springvale red

    springvale red Well-Known Member

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    Just been and exchanged our Charlton tickets for Sheff weds ones, thank you Beth.
     
    springvale red, Jan 15, 2014
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  6. Tom

    Tommy HillFlicker Active Member

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    Neither did I get one from their COO - copied Ben into email and he asked to be ccd into any reply "If you get one" Even he doesn't sound too hopeful. Has Barry Taylor reported it to his Paymasters yet???
     
    Tommy HillFlicker, Jan 15, 2014
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