No, as I was arguing with the woman, a man who worked there went and stood behind me and refused to let them in. He shut the door in their face and locked it, so everyone leaving had to ask him to let them out.
they wouldn't have got in anyway, ground was so packed there were people sat on the grass infront of east stand we can afford to turn away paying customers
Sounds like the one that gave me my season ticket that had been sitting there for weeks in an envelope that hadn't been posted . Two tickets in a bog standard brown envelope
Whilst I'm not saying that the way you were treated was correct, it might balance things up a bit to say that quite a few of the staff who work on matchdays are volunteers. I don't know if that applies to the folks in the ticket office, but it certainly does to some of the folks in the club shop. So they give up their own time year after year, for no pay. Their incentive is that they get to watch the Reds for free. I know when I was a volunteer there, I was itching to get in my seat at 3pm. There should be a plan for late entries/ ticket collection though.
Never knew that Fired, cheers! It was the shop staff turning people away, not the ticket office people, as you had to get in and out through the shop door. They were letting people into the shop though, as they asked the family if they were shop or box office and a woman who answered shop who was allowed to enter.
I chatted to two people in the shop after the game. Both of them have been volunteers since at least 1985 when I was there. They were helping out in the shop post match, and pre match. It does show the dedication of some folks. That still doesn't address your situation. From memory (I worked there 1985-87), we always had someone on "late entry" It just needs to be someone not fussed about the game. Or they could just put all tickets/ late entries on one turnstile.