Turnstile queues

Which turnstile? I counted 3 open and went in the one with no queue. People were queuing for one turnstile whilst the one next door (also pre-purchased tickets) was empty. I think an easy way to alleviate things like this is to have stewards co-ordinating outside. Often people (not specifically you Jay) will stand in a queue at the first available gate as they don't always know that there are more 10 yards further on that are much quieter. 10-15 stewards helping steer people might be a solution.

Sorry hadn't read the whole thread, summat similar suggested elsewhere.

 

I never go in the East Stand. The only turnstiles for the Upper Tier I was aware of are the ones facing the Ponty End. Three for pay on the gate, one for tickets. Apparently, there are more around the corner. I didn't know this. The sign above the turnstiles where I was queueing states that is where you gain entry for the upper tier. I assumed people were queueing at the same turnstiles where I was standing because they were the only ones. There's nothing telling you there are more elsewhere, no stewards to direct people. I thought about taking the chance and walking around the corner, but people were arriving all the time, within a minute or so there were dozens of fans queueing behind me, if there were no other turnstiles I would have lost my place in the queue and, considering how slow the turnstile operator was, I would have had to wait an extra 10 minutes.

I arrived at the ground in a good mood just before half seven. After being refused entry in to the bar and only just making my seat in time for kick off, despite there being less than 4,000 Barnsley supporters, by quarter to 8 I was a bit pissed off. There were plenty of other annoyed fans, chuntering away as we made our way up the East Stand stairs. We've got to be better organised than that.

 

Its nowt to do with type of folk on the turnstiles. As long a I can remember you have always been advised to be in your seat half hour b4 kick off. If all people turn up wth 15 mins to go there are sure to be queues.

 

The reason you can only buy adult at one gate and kids at the other, and ticket holders and cash buyers have to be separated is because they need to keep it simple, asking the sort people who work down oakwell on match days to think for them selfs is just asking for trouble, the old saying you pay peanuts you get monkeys, well the club could do with paying peanuts instead of free match tickets and minimum wage, then maybe people could get in on time and get a pie and a pint in the 15 minute window between halves instead of queuing wile the game is in progress. I know the club shouldn't need to do training camps to show people the quickest way to serve people with a pie and a bottle of beer or how to find £2 or £7 in change, and scan a bar code, but I think next summer they need to be setting a few month aside to show these people how to carry on

 

I used the 'add to season ticket' option for the first time. Booked online - no booking or admin fees, added ticket to my season ticket and got into ground no problem. Never used this way before but having read all the posts on here will definitely use it again.

 

Agreed. I think there should be stewards positioned outside the ground to help with the flow of punters into the ground. Happens at other grounds.

 

Don't need stewards, just need turnstile operators who are capable of serving cash buyers and ticket holders of all ages at the same time. Let's be honest it's not rocket science is it.

 

The turnstile operator situation is dire. There are some decent people but a fair few numptys. No mental arithmetic questions at the non existant interview currently....why no interview / test?

It was £16 pay and watch the match for free....so not a bad rate of pay for two hours easy work.....well easy if you can rip a ticket and count that is. The cash operators have to do a bit of adding up etc but some (not all) of the current ones are devoid of any mental arithmetic skills whatsoever but are still assigned to 'cash' duties. On the other hand some of the alternatives were probably worse.

Dont get me wrong, maths is not for everyone but you would think it would be a pre requisite to be able to add up before they get set on in this type of job.

Plus a fair few of em are Wendy fans and maybe don't give a fek if Barnsley fans get in on time or not. Add to that the few 'jobsworths' amongst them and as i said earlier the situation is dire.

hth

 

On the contrary, it's ALL to do do with the folk on the turnstiles and how they are trained and organised. That's the point of the thread.
Of course we can all buy our tickets weeks in advance and get in half an hour early. But people can't or don't want to.
Going to the match is not an exercise in discipline, it is (allegedly) a leisure experience, whereby the club accommodate the paying customer as best they can practically do.
Getting people in safely and swiftly is fairly fundamental I would have thought.
Clear from this they aren't doing so and that there is easily scope for them to do far better.

 

I missed about 10 minutes of the game, to me the blame lies solely at fired's feet, if she hadn't served me nay forced me to have another pint...and pie & peas..knowing full well I'm such a weak person then I would have been in on time.

 

I think there are a number of things that can be done better, but it's not down to the turnstyle operators at all imho, they are essentially in a cubicle and are given a specific function (advance tickets, cash only adults, cash only juveniles etc.). The issues are how they are organised and the fact that there is no one outside the ground to offer assistance. I can't see any reason (other than one of trust) why the pay on the day turnstyles can't sell both adult and juvenile tickets for example. I can't see any reason why a few stewards can't be posted outside the ground from 2:00 until 3:00 pm (or equivalent for evenings) walking up and down the turnstyles and directing people to shorter equivalent queues.

 

well i have criticised turnstile operations but to be fair.... a lot of the punters don't look above the turnstile and READ (assuming they can read) the bloody sign....it actually tells you what is what.

A few stewards would help tho, in directing folk to shorter queues.

Jason will sort it i am sure....if he needs thereev, i am available on a consultancy basis

hth

 

I was in the massive queue, when l got to the front the bloke told me it was for the chippy, the little queue for the football is round the corner...

Old un's are best.

 

Well I have not had a problem yet so i would say they are well trained and organised. A turnstile operator can only deal with people one at a time and if people turn up faster than he/she can operate, then a queue will form. It beggars belief that some people turn up when they do and then complain that there is a queue. But go ahead and blame the poor old turnstile operator. If people can't or won't forward plan then they shouldn't complain.