PayPal/internet payment query

This is clearly the best legal resource on the web, or at least it's a place where shed loads of people of dubious qualification offer legal advice pro bono.

I bought a piece of software from a German company and paid via PayPal. I have the software, I registered the software (they are the developers) and I use the software with no problems. About a month after buying the software, the company have sent me a bill indicating they'd not calculated the tax properly on my order and want me to pay more. The amount isn't significant, it's about a tenner, but my question is, am I obliged to pay the extra? I'm not worried that they're going to pursue me through the courts or anything and I'm not intending paying. I just wondered if any of you enthusiastic amateurs or even you professionals knew what the score was under such circumstances?

I was always under the impression that if I unknowingly paid for something that was mispriced then I'm not obliged to rectify the situation retrospectively if it falls in my favour. If the shoe was on the other foot, I would of course be demanding my tenner back and writing a different request for information. I'm like that.

 

They may kill off your subscription. . .

I got some silly tossers years ago trying to screw brass out of me for selling ' copy write goods'

It was few cds...

 

I think you're obliged to pay if it's tax that's been mis-stated. At my work when invoices are found that have been raised excluding vat that should have had it on, we raise a vat invoice and pursue payment.

 

As far as I know the amount you have to pay is the amount originally agreed when you placed the order, regardless of whether there was an invoicing error. If the supplier made an error when quoting the price, that should stand (I think, but not sure), but if they made an invoicing error when both parties knew and agreed what the correct price was supposed to be, then it has to be paid.

Since it's software you're paying for, and you might need to rely on future support, updates etc, I would pay up, as long as you agree with their calculations.

Case example here http://www.supplymanagement.com/law/court-reports/should-incorrectly-amended-invoices-be-paid

It's a bit old but I think it is still current practice.

 

Log into your PayPal account and go through their complaints procedure. I've used it before, if you've a case they'll sort it.

 

Actually looking through the documentation they did forget to charge me the tax, despite the invoice including this amount and as I'm not a tax dodger (wouldn't want to incur the wrath of SuperTyke) I'll stump up the £6.17. Had they just mischarged me, then I'd have let it ride.

 

Where is the tax levied ? UK or Germany


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Dunno, to be honest.

 

I think if it's levied in Germany you'll be subject to their law on this kind of thing.

Instinctively I'd say it's their hard lines, but if you've effectively bought a product in Germany then it could well be different.