In January, my mobile contract came up for renewal. I didn't need a new phone so took a new cheaper deal, cutting the costs in half. A few weeks ago my phone started playing up. If I went to an area with no signal, the phone lost contact with the internet and texting (normal), but then failed to reconnect when a signal became available. Since then, every time this happens, I have to go through a process of turning phone off, restarting, clearing history, cache etc, for the phone to work. Orange gave me a new sim card. Since then the answerphone no is unrecognised, and all contacts who come up as recognised when they text me, are "unknown" when they ring me. I've been to the EE store several times, and no-one has a clue. They just reset the phone. Thing is, they say I'm on Orange, even though EE took over before I took out my last contract. No-one amongst the several teenagers I've spoken to in store has been able to resolve this (and to be fair I've been too rushed to tackle it properly). As this is a SIm only contract, until Dec 2015, if I just cancelled my direct debit, and started from scratch, would Orange/ EE be able to do anything? The phone is paid for. Anyone got any ideas?
That would be the best idea but I suspect EE/orange would have something to say about it. Surely If there product is faulty then you can't be expected to pay for a service which you are unable to use 24/7. I'd go to the shop and run the 'cancelling direct debit' idea by them first....you dont want any comebacks do you??
What length of contract did you get? If it was a monthly sim only deal then you need to give one months notice and you're out of the contract, if it was a 12 or 18 month contract then by law you can't just go cancelling your direct debit as your contract will state what early termination fee you have to pay. What kind of phone do you have? The unknown calls but known messages sounds like the best problem to use to diagnose the fault
The contract finishes at Christmas. The previous contract was 24 months, after which I could have had a new phone. Phone is Samsung Galaxy S3 mini. The girl in the shop fobbed me off with "The caller has set their phone to secrecy", but I know that's ****** cos it's everyone I know, I can know when they're texting, but not when they're phoning. Couldn't be arsed to argue in the time I had.
It's probably nothing to do with this but try syncing your contacts. Go into settings, accounts, google. Select your email address that you use for the phone (if there isn't one there at all since putting the new sim in then that's your problem) and select sync contacts. Try ticking sync people details. Like I said it might not be that at all but its worth trying
Most mobile providers will let you upgrade early from a sim only via call centre. I know Vodafone do. If you stopped paying they would chase you and it would impact credit score etc. if you're phone is not an iPhone and less than 2 years old it will be under manufacturers warranty. Sounds like a software fault to me.
