Sky. Not answering

Discussion in 'Bulletin Board' started by Homer, Jan 30, 2017.

  1. Hom

    Homer Well-Known Member

    Joined:
    Jul 31, 2012
    Messages:
    2,869
    Likes Received:
    509
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Tried to get Sky this morning. Numbers are not answering and managed to get one, told to go on line. Went back on line all busy all morning I have tried
    My grouse is I just did a new deal with Euro Sports included. If they cancel that and Discovery channel, I think they have broken my contract and I should have lower fees. What are others on here doing
     
  2. Marc

    Marc Administrator Staff Member Admin

    Joined:
    Aug 10, 2012
    Messages:
    27,976
    Likes Received:
    22,596
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Cancel your direct debit. They'll soon be in touch
     
  3. troff

    troff Well-Known Member

    Joined:
    Aug 29, 2009
    Messages:
    10,126
    Likes Received:
    13,974
    Trophy Points:
    113
    Location:
    donny
    Home Page:
    Style:
    Barnsley (full width)
    Waiting for now - I'm guessing there'll be a last minute change of heart by both parties come Wednesday


    Sent from my iPhone using Tapatalk
     
  4. leeupo

    leeupo Well-Known Member

    Joined:
    Mar 29, 2014
    Messages:
    548
    Likes Received:
    364
    Trophy Points:
    63
    Location:
    Shafton
    Home Page:
    Style:
    Barnsley (full width)
    Sky have said if the channels do go tomorrow you can cancel your contract without penalty.
     
  5. Plankton Pete

    Plankton Pete Well-Known Member

    Joined:
    Jul 19, 2005
    Messages:
    9,297
    Likes Received:
    4,035
    Trophy Points:
    113
    Location:
    In hiding from the lynch mob
    Home Page:
    Style:
    Barnsley (full width)
    Think you should argue for a reduction anyway (tell them you're leaving, it's too expensive etc.), if you're persistent you'll get it. I recall that in their T&Cs they indicate that they reserve the right to change the content of the packages they offer (or some similar phrase). You will be able to get a reduction in what you're charged for a fixed time (12 months or so) but choose your line of argument a bit better.
     
  6. onlyonesteviecooper

    onlyonesteviecooper Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    1,211
    Likes Received:
    1,061
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    FireFighter
    Location:
    Hemingfield
    Style:
    Barnsley (full width)
    They can change your package but must give you 31 days notice to do so, failure to do this is breach of contract on their part. Just mention that to them, they will should soon back down.
     
  7. DusThaNoIII

    DusThaNoIII Well-Known Member

    Joined:
    Jan 28, 2013
    Messages:
    5,000
    Likes Received:
    3,078
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    Been on the phone about exactly this this morning and had no trouble at all suppose it shows it's all about the luck of the draw of who answers
     
  8. Hom

    Homer Well-Known Member

    Joined:
    Jul 31, 2012
    Messages:
    2,869
    Likes Received:
    509
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    I would cancel, but wife likes movies and I like films and sports. Eurosport is the most likely to show Tennis and we both watch it. She is a Murray and Federer fanatic. Hoping both sides back down and business is back to normal. Will definitely quote 31 days rule. That's when I get them on???
     
  9. Hom

    Homer Well-Known Member

    Joined:
    Jul 31, 2012
    Messages:
    2,869
    Likes Received:
    509
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    What did they say, did you get a reduction or any sense out of them?
     
  10. Hom

    Homer Well-Known Member

    Joined:
    Jul 31, 2012
    Messages:
    2,869
    Likes Received:
    509
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    What did they say, did you get a reduction or any sense out of them?
     
  11. JamDrop

    JamDrop Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    18,456
    Likes Received:
    19,232
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    Yep, quote the 31 day rule as they have breached the contract by not adhering to that. The fact they have removed programmes is neither here nor there unfortunately as the contract allows them to do so - it's the 31 days bit that they have broken.
     
  12. Skryptic

    Skryptic Well-Known Member

    Joined:
    Mar 23, 2015
    Messages:
    3,089
    Likes Received:
    3,267
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Get Eurosport Player, £19.99 for the year at the moment.
     

Share This Page