Tickets online trouble

Discussion in 'Bulletin Board' started by Redstone, Feb 25, 2019.

Page 1 of 2
  1. Redstone

    Redstone Well-Known Member

    Joined:
    Sep 10, 2005
    Messages:
    16,081
    Likes Received:
    11,523
    Trophy Points:
    113
    Style:
    Barnsley Dark
    Trying to buy Donny tickets and it's not let me assign tickets to the season ticket holders on my network for some reason anyone else having trouble?
     
    Redstone, Feb 25, 2019
    #1
  2. Kei

    Keith Active Member

    Joined:
    Dec 28, 2018
    Messages:
    154
    Likes Received:
    45
    Trophy Points:
    28
    Style:
    Barnsley (full width)
    Yeh quite often does it
     
    Keith, Feb 25, 2019
    #2
  3. Harrogate Red

    Harrogate Red Well-Known Member

    Joined:
    Dec 8, 2011
    Messages:
    405
    Likes Received:
    464
    Trophy Points:
    63
    Gender:
    Male
    Location:
    Harrogate, North Yorkshire, United Kingdom
    Style:
    Barnsley (full width)
    Yep. It's a common theme. The ticket website for Barnsley is rubbish. Harrogate Town in the national league have a more user friendly system.
     
    Harrogate Red, Feb 25, 2019
    #3
  4. Redstone

    Redstone Well-Known Member

    Joined:
    Sep 10, 2005
    Messages:
    16,081
    Likes Received:
    11,523
    Trophy Points:
    113
    Style:
    Barnsley Dark
    No soloution then?
     
    Redstone, Feb 25, 2019
    #4
  5. Redstone

    Redstone Well-Known Member

    Joined:
    Sep 10, 2005
    Messages:
    16,081
    Likes Received:
    11,523
    Trophy Points:
    113
    Style:
    Barnsley Dark
    Remember when the box office had it's own Twitter account and could update people on problems. Now I go on Twitter see loads complaining about it but no update from the club account. Even if it was just sorry we are having technical difficulties. Very poor
     
    Redstone, Feb 25, 2019
    #5
  6. dreamboy3000

    dreamboy3000 Well-Known Member

    Joined:
    Oct 20, 2005
    Messages:
    59,174
    Likes Received:
    25,890
    Trophy Points:
    113
    Location:
    DB3K Towers
    Style:
    Barnsley (full width)
    It was a very poor idea to get rid of that account. It widened the gap between the club and the fans. The club official Twitter account never replies to fans. You read comments of people asking things but never a response.
     
    dreamboy3000, Feb 25, 2019
    #6
    SuperTyke and Redstone like this.
  7. Redhelen

    Redhelen Well-Known Member

    Joined:
    Sep 29, 2018
    Messages:
    37,637
    Likes Received:
    44,105
    Trophy Points:
    113
    Gender:
    Female
    Style:
    Barnsley (full width)
    No problem when my daughter did it online today.
     
    Redhelen, Feb 25, 2019
    #7
  8. Redstone

    Redstone Well-Known Member

    Joined:
    Sep 10, 2005
    Messages:
    16,081
    Likes Received:
    11,523
    Trophy Points:
    113
    Style:
    Barnsley Dark
    Got there in the end just find the lack of communication poor.
     
    Redstone, Feb 25, 2019
    #8
    Redhelen likes this.
  9. 6ozDave

    6ozDave Well-Known Member

    Joined:
    Mar 16, 2018
    Messages:
    349
    Likes Received:
    320
    Trophy Points:
    63
    Gender:
    Male
    Style:
    Barnsley (full width)
     
    6ozDave, Feb 25, 2019
    #9
    Gordon Owen likes this.
  10. bright red

    bright red Well-Known Member

    Joined:
    Feb 23, 2007
    Messages:
    3,017
    Likes Received:
    729
    Trophy Points:
    113
    Home Page:
    Style:
    Barnsley (full width)
    Won’t let me sign in!
     
    bright red, Feb 25, 2019
    #10
  11. Redstone

    Redstone Well-Known Member

    Joined:
    Sep 10, 2005
    Messages:
    16,081
    Likes Received:
    11,523
    Trophy Points:
    113
    Style:
    Barnsley Dark
    Have to complain on here more often.
     
    Redstone, Feb 25, 2019
    #11
  12. YTB

    YTBFC Guest

    We regularly reply, via DM on there. Absolutely no need to respond on the main feed to each and every request. Easier to give it a personal touch. People prefer that. If it's an issue that's affecting a number of fans, then we respond like we did today. There was an issue at ticketmaster's end that was resolved pretty sharply.
     
    YTBFC, Feb 25, 2019
    #12
    Gordon Owen, ChrisBFC and Feffered like this.
  13. pon

    pontyender Well-Known Member

    Joined:
    Jul 18, 2005
    Messages:
    10,771
    Likes Received:
    3,865
    Trophy Points:
    113
    Location:
    Barnsley
    Home Page:
    Style:
    Barnsley (full width)
    If the public can see the responses, they won't always need to ask the same questions themselves. It's standard customer service on social media. It's only data protection issues that need to be DMs.
     
    pontyender, Feb 25, 2019
    #13
    dreamboy3000 and Redstone like this.
  14. dreamboy3000

    dreamboy3000 Well-Known Member

    Joined:
    Oct 20, 2005
    Messages:
    59,174
    Likes Received:
    25,890
    Trophy Points:
    113
    Location:
    DB3K Towers
    Style:
    Barnsley (full width)
    That's it. If personal details are needed like a address or phone number than DM. If someone wants to know something trivial if it's replied to in the feed people know it has been answered so it cuts back on messaging multiple people the same thing.
     
    dreamboy3000, Feb 25, 2019
    #14
  15. Jay

    Jay Well-Known Member

    Joined:
    Jul 18, 2005
    Messages:
    43,102
    Likes Received:
    31,497
    Trophy Points:
    113
    Location:
    On Sofa
    Style:
    Barnsley
    Your response to this will be by private message.
     
    Jay, Feb 25, 2019
    #15
  16. YTB

    YTBFC Guest

    As I say, we use DM as we prefer the personal touch. When it’s an issue that is wider reaching, we may respond on the club feed or put out a general tweet (this morning was that case).

    Cheers.
     
    YTBFC, Feb 25, 2019
    #16
  17. dreamboy3000

    dreamboy3000 Well-Known Member

    Joined:
    Oct 20, 2005
    Messages:
    59,174
    Likes Received:
    25,890
    Trophy Points:
    113
    Location:
    DB3K Towers
    Style:
    Barnsley (full width)


    Excellent following already. By the end of the day we will have sold more than Donny brought to us.
     
    dreamboy3000, Feb 25, 2019
    #17
    Redhelen and Redstone like this.
  18. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

    Joined:
    Oct 4, 2005
    Messages:
    16,668
    Likes Received:
    17,691
    Trophy Points:
    113
    Gender:
    Male
    Style:
    Barnsley (full width)
    This would be a thankless task though. You need an active social media department for sure, if you have the budget for the resource, but I don't expect random questions to be answered all day and night.

    I've seen some of the questions asked on Twitter. Doesn't make good reading.
     
    Loko the Tyke, Feb 25, 2019
    #18
  19. Redstone

    Redstone Well-Known Member

    Joined:
    Sep 10, 2005
    Messages:
    16,081
    Likes Received:
    11,523
    Trophy Points:
    113
    Style:
    Barnsley Dark
    I admit I was probably overly annoyed this morning as I had gone to the trouble of having my break at work at 9 so I could get the tickets sorted.
    My view is however that when the problem was noticed it wouldn't have been hard for the club to put a quick "we are aware of the problem" message. Instead I was left wondering if the problem was with my account. I tried firstly to phonr the box office which was a non starter i assume the lines were busy. So I posted this on here and was told it was a common problem (a first for me)
    Then I noticed in the comments to a post on Twitter advertising tickets were going on sale ironically, people complaining of the same thing.
    Now the post with the GIF was fun but came after all of this so was of little use by that point.
    I accept I'm nit picking here and no harm was done and everyone who wanted a ticket today will get one.
    I will finish by saying as I have in the past every time I have been up to Oakwell to sort anything out the staff have been brilliant.
     
    Redstone, Feb 25, 2019
    #19
    Redhelen likes this.
  20. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

    Joined:
    Oct 4, 2005
    Messages:
    16,668
    Likes Received:
    17,691
    Trophy Points:
    113
    Gender:
    Male
    Style:
    Barnsley (full width)
    That's not true. Almost every brand I link in with on Social Media tries to get you to 'Slide in to their DMs'. Very little is discussed in the public domain other than the original issue.
     
    Loko the Tyke, Feb 25, 2019
    #20
Page 1 of 2

Share This Page