Tickets online trouble

Discussion in 'Bulletin Board' started by Redstone, Feb 25, 2019.

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  1. Redstone

    Redstone Well-Known Member

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    Trying to buy Donny tickets and it's not let me assign tickets to the season ticket holders on my network for some reason anyone else having trouble?
     
    Redstone, Feb 25, 2019
    #1
  2. Kei

    Keith Active Member

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    Yeh quite often does it
     
    Keith, Feb 25, 2019
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  3. Harrogate Red

    Harrogate Red Well-Known Member

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    Yep. It's a common theme. The ticket website for Barnsley is rubbish. Harrogate Town in the national league have a more user friendly system.
     
    Harrogate Red, Feb 25, 2019
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  4. Redstone

    Redstone Well-Known Member

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    No soloution then?
     
    Redstone, Feb 25, 2019
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  5. Redstone

    Redstone Well-Known Member

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    Remember when the box office had it's own Twitter account and could update people on problems. Now I go on Twitter see loads complaining about it but no update from the club account. Even if it was just sorry we are having technical difficulties. Very poor
     
    Redstone, Feb 25, 2019
    #5
  6. dreamboy3000

    dreamboy3000 Well-Known Member

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    It was a very poor idea to get rid of that account. It widened the gap between the club and the fans. The club official Twitter account never replies to fans. You read comments of people asking things but never a response.
     
    dreamboy3000, Feb 25, 2019
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  7. Redhelen

    Redhelen Well-Known Member

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    No problem when my daughter did it online today.
     
    Redhelen, Feb 25, 2019
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  8. Redstone

    Redstone Well-Known Member

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    Got there in the end just find the lack of communication poor.
     
    Redstone, Feb 25, 2019
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  9. 6ozDave

    6ozDave Well-Known Member

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    6ozDave, Feb 25, 2019
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  10. bright red

    bright red Well-Known Member

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    Won’t let me sign in!
     
    bright red, Feb 25, 2019
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  11. Redstone

    Redstone Well-Known Member

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    Have to complain on here more often.
     
    Redstone, Feb 25, 2019
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  12. YTB

    YTBFC Guest

    We regularly reply, via DM on there. Absolutely no need to respond on the main feed to each and every request. Easier to give it a personal touch. People prefer that. If it's an issue that's affecting a number of fans, then we respond like we did today. There was an issue at ticketmaster's end that was resolved pretty sharply.
     
    YTBFC, Feb 25, 2019
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  13. pon

    pontyender Well-Known Member

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    If the public can see the responses, they won't always need to ask the same questions themselves. It's standard customer service on social media. It's only data protection issues that need to be DMs.
     
    pontyender, Feb 25, 2019
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  14. dreamboy3000

    dreamboy3000 Well-Known Member

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    That's it. If personal details are needed like a address or phone number than DM. If someone wants to know something trivial if it's replied to in the feed people know it has been answered so it cuts back on messaging multiple people the same thing.
     
    dreamboy3000, Feb 25, 2019
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  15. Jay

    Jay Well-Known Member

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    Your response to this will be by private message.
     
    Jay, Feb 25, 2019
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  16. YTB

    YTBFC Guest

    As I say, we use DM as we prefer the personal touch. When it’s an issue that is wider reaching, we may respond on the club feed or put out a general tweet (this morning was that case).

    Cheers.
     
    YTBFC, Feb 25, 2019
    #16
  17. dreamboy3000

    dreamboy3000 Well-Known Member

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    Excellent following already. By the end of the day we will have sold more than Donny brought to us.
     
    dreamboy3000, Feb 25, 2019
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  18. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    This would be a thankless task though. You need an active social media department for sure, if you have the budget for the resource, but I don't expect random questions to be answered all day and night.

    I've seen some of the questions asked on Twitter. Doesn't make good reading.
     
    Loko the Tyke, Feb 25, 2019
    #18
  19. Redstone

    Redstone Well-Known Member

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    I admit I was probably overly annoyed this morning as I had gone to the trouble of having my break at work at 9 so I could get the tickets sorted.
    My view is however that when the problem was noticed it wouldn't have been hard for the club to put a quick "we are aware of the problem" message. Instead I was left wondering if the problem was with my account. I tried firstly to phonr the box office which was a non starter i assume the lines were busy. So I posted this on here and was told it was a common problem (a first for me)
    Then I noticed in the comments to a post on Twitter advertising tickets were going on sale ironically, people complaining of the same thing.
    Now the post with the GIF was fun but came after all of this so was of little use by that point.
    I accept I'm nit picking here and no harm was done and everyone who wanted a ticket today will get one.
    I will finish by saying as I have in the past every time I have been up to Oakwell to sort anything out the staff have been brilliant.
     
    Redstone, Feb 25, 2019
    #19
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  20. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    That's not true. Almost every brand I link in with on Social Media tries to get you to 'Slide in to their DMs'. Very little is discussed in the public domain other than the original issue.
     
    Loko the Tyke, Feb 25, 2019
    #20
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