Gally / Whitey ......... Barnsley Football Club ...... THE COMPUTER SAYS NO !!!

Called at the club today with the intention of buying two season tickets.
This is how it went.
Shop absolutely packed.
One guy sat in front of a tiny computer screen is the ONLY outlet for ticket sales.
So I joined the lengthy queue.

Me - can I have 2 season tickets for the West Stand Lower please.
BFC - yes.
Me - can I see where the seats are.
BFC - not really yer better off looking at a computer at home.
Me - well give me a print out of what seats are available (like they used to).
BFC - can’t print anything.
Me - well Is there anything I can take into the ground to choose a seat (like they used to be).
BFC - no, and you cant go into the ground now unescorted.
Me - ok.
BFC - but they might have a print out in reception.

Me - so I walked round to reception.

Me - can I have a print out of what season ticket seats are available in the Lower West Stand.
Reception - no, we don’t do that.
Me - is there anyone available to escort me into the ground with a plan of what seats are available.
Reception - no one is available.

So I went into town in a foul mood and returned an hour later to join the queue again with one guy sat behind a tiny computer screen.

Me - can we try again to find something. I’m looking for two seats near an aisle.
BFC - yes.
There then followed a lengthy conversation infront of a lengthy queue of people of why the information on the small screen only partly related to the seating plan within the ground - what was an aisle and what wasn’t an aisle.
I just thought I can’t keep others behind me waiting like this.
So I said - the service that you are providing here now has gone backwards from the last time I bought a season ticket a few seasons ago.
And then I just WALKED OUT.
That’s about £700 the club didn’t receive today.

Now I have set up a business which has far less income than Barnsley Football Club.
And in those offices there are large screens on most of the walls informing staff of where people are in the country, what projects individuals are working on, location of job, what phase a project is at, timescale of project, etc etc etc.
And yet we have a £££ multi million operation at Barnsley Football Club which operates WORSE THAN A CORNER SHOP !!!

It’s PATHETIC!!!
£££Millions spent on new players - and yet we have just one guy sat in front of one small screen computer that shows information not really relevant to seating within the ground.
SORT IT OUT Barnsley Football Club...... you are turning people away - you are losing business !!!

I’m hoping Gally or Whitey can relay this message to the powers that be.

 

Why don't u just choose one online ya buffoon.

 

Should've probably just bought online and picked your seats using the seating plan. I mean you still could do to be honest.

 

They should've booked a screen at Parkway cinema as soon as they knew you were on your way.

 

That's too easy for a hard to please fella like Nudger

 

There are first world problems, then there's this. Meanwhile, in Syria...

 

U could have gone into new library bought online walked back to club collected gone home watched dickinsons real deal instead of posting such drivel.

 

Ffs

 

Why didn't you just look online before you went down. The mind boggles.

 

'Should've bought it online' isn't the point. The guy's made the effort to go to visit the club and discuss what his options were and pick the tickets up, job done, and has unfortunately had a shoddy experience.

It's a shame they can't show people into the ground to have a look like they used to and it's very sad to me if 'progress' means fewer box office staff, honest people being put out of work and a less personal experience.

 

You’re all spectacularly missing the point. What about people who can’t go online? Or just shouldn’t have to when they’ve made an effort to go to the club? If it’s something Nudger could do online then it’s something the guy on the ‘tiny computer’ (not too sure how that’s relevant) or someone in reception could have done online for him.

 

I mean, I can understand they don't have the resources to lead people around the ground. But they should be able to show you the same overview that you can see online. That'll easily show you how near an aisle you would be. I'm surprised they aren't able to show you that and/or even see a proper map themselves.

 

You're right, if people genuinely can't go online.

But for instance, my mum - who has never shown the slightest interest in using the internet - is aware that I can get all manner of stuff she might need/want.

"Baka, get me some cheap Voltarol, luv."

"Done. Pay up."

You are correct but the number of people who both have no internet access, and don't know anyone who will access the internet for them, must be really small.

 

Because I mistakenly thought Barnsley Football Club was a proper business.
Yer know, like other businesses that have things for sale.

How many businesses do you know where you have to go online before shopping there !?!?!
And - not everyone (especially the elderly) understands computers. So what do they do?

 

Just one of the many areas where we remain tin-pot. Hopefully the club will eventually be dragged into the 21st century.

 

Part of me thinks that should have been dealt with and also part of me thinks why leave it so close to the start of the new season when lots are picking up season tickets

 

To be fair, I've had similar experiences in the past. The club's attitude often is "a seat is a seat". They don't care where they put people.

I usually buy tickets online, but I'll have to go to the box office some time this week and pay cash for the Fulham game, as I'm waiting for a replacement card. I'm dreading it.

 

It'd be great if they had a vr headset in the shop and you could see the view from any seat. No doubt it'd be prohibitively expensive to get someone to model the ground in vr, but it'd be mint.

 

You're correct, seems poor service by the club. But as Nudger clearly has access to the internet he could still go online to buy his tickets. And opting to not buy one now is kind of cutting off his nose to spite his face. That was my point anyway. Maybe poorly put.

 

To be fair if anyone goes in and requests season tickets. ( not everyone is internet savvy) they should provide seat location on screen. Not sure why that hasn’t happened in this case. When great niece comes up from Brum. Screen shows best nearest seat available.