Gally / Whitey ......... Barnsley Football Club ...... THE COMPUTER SAYS NO !!!

Laughing DR.. well in

 

Nudge you’re obviously computer savvy, if it was me I’d still go home and sort online because I wouldn’t want to miss out on the upcoming season but also if that’s what happened this morning then I agree with you and if I was in your shoes I’d put a email together and sent it to the club explaining your experience in trying to buy a season ticket, I’m sure they would be genuinely interested.

 

Yer right to call it tin pot.
It has to be - I’ve come away from the club seething and absolutely frustrated !!!
Why can’t the guy click on a section of the ground - which then shows on a large screen behind the shop counter - which shows the seating plan clearly and as it is within the ground - with all seats individually numbered.
It’s so foooking simple to do.

Barnsley Football Club is treating its own supporters with contempt !!!
It’s NOT on !!!

 

You have a point on this occasion Nudge.

I'm sure they'll sort it for you.

 

The way I feel now they should give me the fooking tickets for free as compensation !!!
LIVID !!!

If someone at work caused problems for our customers like that - then they would find themselves up the road - sacked !!!
And I’m not blaming the young guy at the computer - he was working his ballax off trying to sort problems out.
It’s those that allow this backwards system to operate that need sacking.

 

Online isn’t the be all and end all either. Look at our kits online at the moment, online doesn’t show if or when away kit is due to go on sale. I love my club but there is lots of room for improvement. Our new owners said this would happen. It’s not changed one bit.

 

Imagine using the internet to complain about the internet that you are not prepared to use.

Cannot see why Whitey or Gally need calling out on this.

Hope you get your free season ticket as an apology and are also made lifetime honorary ambassador of the club for any undue upset caused.

 

Cheaper than you think. They already have the 360 degree images of the ground from each seat and it would just need those be uploaded to smartphone software with a simple headset to attach it to. Lots of Universities do this to promote their campus to the young ens.

 

Surprised they haven't offered you a seat in the directors box

 

Would love to know the 'time spent on computer typing complaint post' vs 'time required on computer to buy season tickets' data.

 

I don't know who is more incompetent.

No, wait....

 

not very often i agree with nudgers posts but still waiting for replies on fb n twitter re red pride membership, paid for post still waiting just like @im_spartacus wtf happened with club n fans, prob have to contact beth for an answer

 

I can fully understand Nudger frustration... Take me away from here and il hold my hand up... I'm not very technically minded... I hate buying anything on line if I've got to follow link after link... Its a good job the missus is computer savi or I'd be fooooked... You can't beat eye to eye physical contact... When buying or selling... Call me a dinosaur but a hand shake means more to me than any bloody signature... But I guess I'm old school to me a hand shake is my bond my honest word... Guess it's us older buggers that don't fit in in this modern world

 

Firstly, I think the folks in the box office / superstore etc are working their socks off and more than likely doing their very best. But you're right Nudge and I echo the comments made by Monkey Red and JamDrop further up this thread.
Like it or not, no business can thrive if it delivers a poor experience to its customers. And imposing how its customers should interact with it isn't a good experience, especially if a customer wants to do it in another way. In this instance the club has a box office where you can buy tickets but has delivered a pretty poor experience to someone wanting to purchase. It's dangerous to assume that being a supporter means a willingness to accept poor service - leading to a poor experience. I walk away from businesses which don't leave me feeling happy and the fact that Nudge calls out his frustration isn't good.
In my opinion there have been lots of improvements recently, particularly on match day (and I'm looking forward to the opening of the Fan Zone on Saturday) but it does feel that some of the basic customer service / experience stuff is lagging behind. And there is a clear link between what happens on the pitch and this stuff. Success on the pitch = more interaction from existing fans + more fans = greater income = more income to invest in the team = more success on the pitch etc, and failure to get the basics right will put the virtuous circle at risk and constrain income growth.
I am very confident though Nudge that our new CEO already understands the issues and that there will be a real focus on improvement under his leadership.

 

Amazon
eBay
E-buyer
ASOS
Wish
Staples
Ocado
Etc etc.

 

So you look at the Amazon website .... before you visit the Amazon shop.
Yeah right.
FFS !!!
Dim

 

a

anybody got that new ceo email or twitter contact.. full barrels acoming .. love my club but the contact is shocking

 

Have to say, yes he could have bought online, but it strikes me the point he is making is how poor the customer experience is.
IMO if the club is open for walk in purchases like this they should be setting it up to be smooth and a customer experience to appreciate. This encourages people to go back and spend more in the shop etc.

This is not apportioning blame on the staff but the management who have set this up.