Carlton Leisure

Discussion in 'Bulletin Board' started by exiled, Apr 2, 2020.

  1. exiled

    exiled Well-Known Member

    Joined:
    Feb 1, 2006
    Messages:
    8,620
    Likes Received:
    8,613
    Trophy Points:
    113
    Location:
    Melton Mowbray.....Pies n Cheese.
    Home Page:
    Style:
    Barnsley
    Booked flights in December to fly in 3 weeks at the cost of £1300, just called Carlton Leisure to get a refund and that's fine they said, but there's a £150 admin fee cos I bought them at a promotional rate, it was in their T&C's apparently and they sent it at point of booking.
    I have 2 emails from them, neither of which mention this fee.
    They say if I rebook or keep the payment on hold as a credit with them there will be no fee. They were adamant they would not refund the whole amount.
    Scum of the earth, can't see this is legal,so where do I stand?
     
  2. Dragon Tyke

    Dragon Tyke Well-Known Member

    Joined:
    Aug 9, 2011
    Messages:
    18,566
    Likes Received:
    5,655
    Trophy Points:
    113
    Location:
    Saint Athan
    Style:
    Barnsley (full width)
    talk to ATOL.
     
  3. exiled

    exiled Well-Known Member

    Joined:
    Feb 1, 2006
    Messages:
    8,620
    Likes Received:
    8,613
    Trophy Points:
    113
    Location:
    Melton Mowbray.....Pies n Cheese.
    Home Page:
    Style:
    Barnsley
    Gonna go thru Barclays VISA who it was booked thru, failing that then travel insurance. They are even saying if I accept the reduced refund, they'll take up to 12 weeks to issue it!
     
  4. exiled

    exiled Well-Known Member

    Joined:
    Feb 1, 2006
    Messages:
    8,620
    Likes Received:
    8,613
    Trophy Points:
    113
    Location:
    Melton Mowbray.....Pies n Cheese.
    Home Page:
    Style:
    Barnsley
    Anyone who encounters shysters like these, keep pushing back, they rely on folk giving in. They are now saying as a further gesture of goodwill they'll only charge me £50! I will get the lot back.
    Thing is, I used them before and would have again. Never again. Cowboys.
     
  5. Nor

    Northern Member

    Joined:
    Jan 2, 2018
    Messages:
    58
    Likes Received:
    26
    Trophy Points:
    18
    Gender:
    Male
    Occupation:
    Mortgage & Protection Specialist
    Location:
    Barnsley
    Style:
    Barnsley (full width)
    Can’t you charge it back through your credit card?

    Good not provided.
     
  6. Cow

    Cowboy Well-Known Member

    Joined:
    Feb 12, 2019
    Messages:
    1,580
    Likes Received:
    2,487
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Manager
    Location:
    Ackworth
    Style:
    Barnsley (full width)
    I resent that:rolleyes:
     
  7. Cow

    Cowboy Well-Known Member

    Joined:
    Feb 12, 2019
    Messages:
    1,580
    Likes Received:
    2,487
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Manager
    Location:
    Ackworth
    Style:
    Barnsley (full width)
    Seriously pal keep fighting them. I hope you get a full refund.
    Hopefully people on here will remember them and never use them again!
     
  8. BarnsleyReds

    BarnsleyReds Well-Known Member

    Joined:
    Apr 28, 2013
    Messages:
    11,916
    Likes Received:
    14,154
    Trophy Points:
    113
    Style:
    XenForo - Xenith Reds
    This. I use my Amex for all large purchases for this reason, they will refund no questions asked, then reverse the refund after if it needs to be. A bonus is the air miles, too. I think I have enough now to travel around the world 30 times. My retirement fund.
     
  9. Micky Finn

    Micky Finn Well-Known Member

    Joined:
    Nov 2, 2005
    Messages:
    16,305
    Likes Received:
    13,093
    Trophy Points:
    113
    Occupation:
    Light bender
    Location:
    It depends who's asking...
    Style:
    Barnsley (full width)
    If the flights have been cancelled, you are entitled to a full refund. That's the rules. Don't accept anything less.
     
  10. lk3

    lk311 Well-Known Member

    Joined:
    Jan 14, 2016
    Messages:
    9,564
    Likes Received:
    7,777
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    According to trip advisor, a travel agent is entitled to apply an admin fee(if in their t&c).
    The reasons for this being that they did not cancel the flights and they incurred costs to book the flight, so if they give a full refund they would be out of pocket.
    It also says the full refund from Airlines is only applicable if you book direct.

    Having said that, I would be pissed too due to the extenuating circumstances and would keep pushing.
     

Share This Page