Season Ticket Incentives

Just come across this thread so checked out my details - box ticked for e-mail comms re: ticketing, but I haven't had anything either. Doesn't bother me re: renewals cos I know what's what, but it does point to a systematic failure the club aren't/weren't aware of.

 

To my mind, a season ticket is a time limited agreement between the customer and the company. Not much different to a contract with an energy supplier, broadband provider, mobile phone, etc. If your agreed provider can't contact you about renewal without your express permission, then there's something fundamentally wrong with data protection rules, or the way they're being applied.

 

I, be not received an e-mail or letter with any code.

 

I have also not had an email/letter/call about renewals (I've not had one with the code yet either but I understand that that is due at some point today so not worried about that). I think it may be worth the club emailing all ST holders ASAP as I've not seen a single person say that they have received one yet. It would be short notice but at least it would give people 13 days notice of the discounted prices, every day's delay gives them less time to find the money.

 

or extend the early bird date until it's sorted out

 

Haven’t got an email, tried to update my preferences but nothing happens when I click save??

 

Bloody hell. What’s he done to deserve that, poor bloke.

 

Even though we've had lots of renewals, lots of contact and lots of engagement via phone, email and online, it's clear based on this thread that if taken as a larger sample size, there's an issue with the system that needs investigating.

 

This ^^^^ . the more they are aware of issues Hopefully a given. Sure YT will pass on the comments. Fair queue Was building up this morning at the box office. I assume several issues to deal with. Refunds. Renewals. 4 match tickets.

 

Just received my code through email this moment

 

I've been in touch with the club about this issue. Their reply is:



Following the change in GDPR regulations a couple of years ago you now have to select various options via your online ticketing account to specify which type of communication you allow us to send.


This could possibly be one reason you haven’t received renewal information, as they are classed as marketing emails.


Can you please check on your online account that you’ve ticked to agree to receive ticket information via email? I know you get your ticket purchase acknowledgements but that’s a receipt so isn’t covered under the same regulations. Also I think you had to sign up specifically to receive the newsletter and that doesn’t come under the ‘marketing’ category.


If it’s showing that you’ve agreed to receive emails I’ll have to pass it on to the communications manager.


I had just one box ticked to receive emails. I have now edited it to receive everything (all 4 boxes) Not sure why renewals are classed as marketing & newsletters which I receive regularly aren't or if email hasn't gone out why I haven't received any info in the post. Just posted this on another thread as well by mistake. BREAKING NEWS....I GOT MY CODES !

The Glimmer Twin, 2 minutes ago Edit Report

 

Just got my code by email now!

 

I have heard nothing from the club. GDPR has an exemption for genuine business interests and in any event I do not see how informing us as season ticket holders of how COVID 19 affects us represents marketing.
I have no definitive idea about what they are doing about pro-rata refunds. The Government has been clear on crowds at sporting events and the Competition and Markets Authority has issued very clear guidance on the law. Providers who are excluded from providing their services due to COVID 19 must issues refunds. I also have no idea what they plan to do if the upcoming season starts or goes into lockdown. Consequently complying with the early bird rules as they stand is a leap of faith. The least they could do is extend them until we know exactly what is happening
As regards i-follow codes for watching matches, I personally am not accepting them as a substitute. Unless anyone can point me to something the club has said to the contrary, then anyone who has studied law will know there is a possibility acceptance of the code may constitute estoppel or partial estoppel of your rights to a refund.
I'm emailing the club later to ask for a pro-rata refund and establish if the i-follow thing is a gesture of goodwill or a replacement for attending the matches

 

Notwithstanding the above i have received my code. I intend to activate it on my firestick so in theory will be able to then view through any device.

 

We are talking about the people who aren't as active online as we are, the sort of people who wouldn't see a lot of online club communication.

 

I can't be bothered to dig it out but they have said that it is free and has no bearing on a refund or flexi.

 

I haven't been sent a club email to say I have qualified for an incentive and I renewed similar time to yourself.

 

It's been made very clear in various ways for a number of weeks that refunds are available. And, that this streaming of the games for members is not a replacement, but is indeed, a gesture of goodwill.

I would invite you to read the many news articles on the official website that cover all of the issues you've raised above. There is also an hour-long interview with the CEO about some of these matters, available for free on iFollow Barnsley.

 

I renewed on the first day of the offer opening so I would have thought that I would have been within the first 500, if not 100, but it would appear not.

 

The article is pretty clear. Please read it.

https://www.barnsleyfc.co.uk/news/2020/june/renewalrewards1/