Hospitality Industry

Discussion in 'Bulletin Board' started by icer, Aug 10, 2021.

  1. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    Noticed how prevalent this was on the few times I've walked around the City of London. Small, independent coffee shops and delis just boarded up with no sign of returning. Real sad state of affairs.
     
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  2. icer

    icer Well-Known Member

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    True, I've noticed hotel room prices have increased since opening. Partly of course due to demand. However the customer experience has also deteriorated as the check ins are now later and check outs earlier. They of course need more time for cleaning both due to COVID and lack of resources.
     
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  3. John Peachy

    John Peachy Well-Known Member

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    The pubs that have a brewery arm with distribution will get through this OK. B&M, Greene King & Brew Dog particularly, as supermarket sales will sustain them. Loads of indies doing well, but margins tighter on those sales. Some others will struggle to survive.
     
  4. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    Those with an online business have been able to survive, as well as those with a good mix of sales going in to packaged and keg beer. Cask Ale breweries without a supermarket presence will have had a bloody awful time in the main.

    Supermarket distribution has helped us at BrewDog but trying to survive with 100 bars closed globally has been a real challenge. Different for the giant pub co's who've got large overdraft facilities, the ability to raise share issues, etc.
     
  5. PLOBBY

    PLOBBY Well-Known Member

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    Funnily enough, i think, but I'm only going on what I've been told that Wetherspoons are pretty decent payers in the sector compared to other pub chains.
    Talking about prices, me and the Mrs went to the Prince of Wales on Eccleshall road in Sheffield last week. £5.50 for a pint of Peroni and £16 for a bloody cheeseburger . Now I might be soft in the head but I ain't in the pocket.
     
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  6. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    BrewDog are a real living wage employer and have been for over three or four years. It definitely makes a difference in terms of retention and turnover and some of the people working in the bars are fantastic.
     
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  7. wak

    wakeyred Well-Known Member

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    For some reason young foreigners who took the de jobs previously-
    A) didn’t stay because the racists have been emboldened by Brexit.
    B) can’t come back now anyway because those jobs don’t qualify for the new criteria for immigrants.

    so we’ll see an enforced shrinkage in all kinds of domestic and European trade which relied on - people who could do seasonal work and were highly mobile, exports which rely on quick supply chain and no paper work. But we got our sovereignty back so it’s all good.
     
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  8. Brush

    Brush Well-Known Member

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    You're probably right, but most people on here won't be around to see it. One conservative estimate I've seen is that it might take more than 10 years for the British economy to recover from Brexit to where it was immediately before the referendum. And that's not even allowing for the growth in other economies in the EU.
    That estimate was before COVID by the way so factor that in and it could be far longer.

    Some say "project fear" but pretty well everything "project fear" said in 2016 is now "project reality".
     
  9. PLOBBY

    PLOBBY Well-Known Member

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    Out of interest how much is a 'real living wage?.
     
  10. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    Now you're testing me. It differs for London but I think it creeps over £10 an hour and then closer to £9 out of London and up North to Scotland. One of the numbers definitely starts with a nine.
     
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  11. Dan

    DannyWilsonLovechild Well-Known Member

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    Min wage (over 23 i think) £8.36. Living wage, £8.91. London is £10.85 for over 18s.

    Couldn't tell you for the younger age bands for nat min wage.

    Though I don't know if there have been any further announcements during covid to increase them slightly.
     
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  12. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    When it comes to the hospitality sector though, as a country we're really good at protecting that spend in our pockets. If what we've got to spend goes down the sacrifice is usually made on a slightly cheaper car, a cheaper TV, etc. rather than sacrificing the social spend.

    Not to say that will be the case as we try and recover over the next 12-18 months, but we've got form for maintaining a specific share of our disposable income towards 'entertainment'.
     
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  13. PLOBBY

    PLOBBY Well-Known Member

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    Fair enough, it's still a bit naff though. Not many tips anymore aswell with people paying by card.
     
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  14. John Peachy

    John Peachy Well-Known Member

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    That is OK for bar staff / waiting on tables, etc. Needs to be some clear career progression, which has seemed to be lacking in the past.
     
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  15. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    We do alright on that front. A lot of the people in some more senior or central roles have come from the Bar Teams. Our Ops Director for the bars started as a bar tender.

    We've also got a salary cap in place where we can't recruit someone on a salary 7x more than the lowest earner. It rules out some of the senior roles being taken by external candidates and you hope means one person progresses up the chain, leaving a position further down the chain for someone else to jump to. It's still a lot of money but better than not having it in place.
     
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  16. Kettlewell

    Kettlewell Well-Known Member

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    We always tip 10% minimum, ss we know how low the pay is for staff.
     
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  17. Dan

    DannyWilsonLovechild Well-Known Member

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    I don't know if its changed much of late, but it was always very noticeable that staff in most of my favourite places would turn over at least annually. Likely with younger people coming in to keep wages at the lowest level possible. The only exceptions I can recall were people who had a stake in a place.

    I wonder if there has also been any impact from the disruption of students not being physically in University towns too, on top of the brexit exodus?
     
  18. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    We partner with a company called TipJar which encourages fair tipping and payments to give confidence that it goes direct to the team.

    Card payments should encourage more tips to be honest. Especially where it's table service. But for some reason loads of venues don't have their card machines setup to offer it. Never figured out why that is.
     
  19. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    That's just hospitality in general. Seeing someone complete a full year in one place just isn't common.

    My days of seeing staff turnover figures regularly are long gone, but it was always seen as positive if you were under 100% annually. Some pubs would be close to 200% which means you're changing your whole team pretty much twice a year. Can't drive standards and loyalty with that level of churn.
     
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  20. Kettlewell

    Kettlewell Well-Known Member

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    A combination of all the things mentioned in this thread,plus I would like to mention the low pay,especially to people under 23. I hate wage limits,if people are doing the same job,pay them the same rate,irrespective of age. It's not a popular view but put yourself in the employee's shoes.
    Interestingly, Betty's Cafes rewuire 37 staff,they are finding it difficult to recruit. I think financial necessity will draw people back into these jobs but there has to be a big change in pay and conditions. The UK is terrible for pay whatever the type of job,people cannot afford to rent individually,let alone buy, on full time salaries.
     

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