I'm not normally one to lose it but...

*****FECKIN SMART METERS**** There’s clearly summat wrong with ours. Spent the best part of yesterday online with feckin chatbots etc. Can’t take a gas reading because the meter display is blank no matter what you press. I don’t think that’s working either.

Eventually got them to check it remotely and they confirmed that they were getting readings for both gas and electric. I'm lucky enough to be on a good fixed deal, but according to them in January so far - with the heating on more than usual - I’ve used £5.06 of gas according to the smart meter display and their recent estimates.

Ballax

 

Mine hasn't worked since November. EDF's website says they are still receiving a signal from my meters, although I've no way of monitoring usage. Not really how they were intended to work, is it?

 

Exactly. They're getting a signal but it doesn't show what I'm using. Bring back the bloke who comes round and reads your meters.

 

That's exactly how they were meant to work...they got rid of all the meter readers and are able to spy on you 24/7

 

This just makes me more determined not to have one fitted. I’ve managed to avoid it so far but Scottish Power are relentless trying to convince me otherwise.

 

We had a smart meter fitted in 2019, it never showed the reading, totally blank, didn't send readings either. Took em 2 years to sort it out. I recorded every phone call I made (over 70), got the ombudsman involved, they didn't have much effect but at least they kept everything on record that I sent them and every contact they had with Scottish power. Didn't pay a penny during that time and they never tried to reclaim anything either. They wouldn't have got owt either, I would have gone to court first with all my records and made em look idiots. The gas one they've fitted now shows a reading but doesn't send them to SP so I have to enter them manually, The in house display shows the gas reading but not the electric???? So the electric meter sends info to the company but not the in house display but the gas sends info to the in house display but not the company. Totally mad. Wouldn't have another fitted if and when we move houses.

 

I keep getting emails from my supplier telling me that they’re fitting them in my area, I just keep giving them the exact same response…thanks but no thanks

 

Don’t have one….never will

 

What really boils my wee wee is the fact that the energy companies can remotely see our readings but we can't. The in-house display doesn't show the readings and an app for my phone which I tried doesn't either. The only way I can get my readings is to stand out in the cold, press a button and wait for the right number to be displayed. Absolutely effing stupid or what.

 

Exactly same we caved it’s chuffing grim every time i see it over £100 per week time for a revolution.

 

Not got one, don’t want one either.

 

I may be in a minority but ours works perfectly. The in-house display shows the meter readings, current consumption, cost, depending on how we set it up. Readings are sent automatically to our supplier (EON) and bills generated automatically. All is available online and we can send our own readings at any time regardless of the smart meter readings.

We also benefit from the "Energy Shift" system, where we get asked to save energy for an hour or two from time to time. This started at the beginning of December and so far we've saved about £18. The Energy Shift system cannot work without a smart meter, so those without one are missing out.

I'm really struggling to see what the problem with smart meters is? Our bills would be the same regardless of how our readings are submitted. I'm sure someone will explain what the problem is but I just can't see it.

 

Good rant…

 

Same here, not had any issues and saved money as Ive been able to monitor what things cost. Not in any debt at the moment. If the meter and/or in home display did stop working there's an app you can use to see usage.

Slightly worrying though that suppliers can change you over to prepayment remotely.

 

It's taken 3 years for British Gas to finally get round to fixing ours took five minutes to replace the Comms unit which was faulty and about 15 minutes to set it all back up. Engineers reason for it taking so long to get round to fixing it was the regulator insisting installation targets for smart meters were met before repairs were carried out, which if true is a farce but then again British Gas could have always employed more engineers to make sure they could do both.

 

Well so far in January - according to their records of my usage from my Smart meter - I've used £5.06 of gas.

This is clearly wrong as I do not live in a matchbox.

So it's sending duff usage figures and there's nowt I can do other than wait a year or two to get it fixed. In the meantime, maybe the meter will decide I'm using £5,000 of gas a month.

 

Totally agree, it it’s not working you're justified in getting angry and frustrated about it.

My point is really about people that have smart meters that are working normally, but nevertheless they still don't like them for some reason. I can't see what the problem is.

 

Bought our first house about 18 months ago and were with SSE but due to Ovo buying them out we’ve recently had to change apps from the SSE one to the Ovo one. I love my stats and analysis and I’ve got to say the Ovo app is pretty good for this. Telling me what time of day I’ve used the most and what I’m using the most of too.

Without putting the kiss of death on it, I can’t grumble too much with it all right now. As I said, it’s our first house so not really known much different.