Technical help.

Discussion in 'Bulletin Board' started by Euroman, Sep 5, 2023.

  1. Euroman

    Euroman Well-Known Member

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    I bought a new Acer XC-840 Computer 12 months ago which came with an Acer LCD monitor K242HYL.

    I have an intermittent problem which occurs every few days.

    The monitor stays on but the screen goes blank.

    I have to reboot when ever it happens. No error codes or anything.

    Any sensible suggestions would be welcome.
     
    Euroman, Sep 5, 2023
    #1
  2. Old Goat

    Old Goat Well-Known Member

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    This might be complete rubbish, but could it be some kind of timer setting, that puts the screen into sleep mode after a set length of time? Or summat.
     
    Old Goat, Sep 5, 2023
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  3. Dragon Tyke

    Dragon Tyke Well-Known Member

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    Do you have access to another monitor? If so try that this migt narrow down the fault at least.
     
    Dragon Tyke, Sep 5, 2023
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  4. sapphire red

    sapphire red Active Member

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    Just a thought try left clicking your mouse, h.t.h.
     
    sapphire red, Sep 5, 2023
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  5. TitusMagee

    TitusMagee Well-Known Member

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    Try updating your graphics card and make sure there isn't an "eco mode" on your monitor...
     
    TitusMagee, Sep 5, 2023
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  6. BrunNer

    BrunNer Well-Known Member

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    What do you mean by monitor stays on? Is it a black screen but the monitor is fully on? Or is the monitor in standby mode ("on" light changes colour/flashes/dims+glows).

    It sounds like your computer and monitor have gone into suspend mode to me - changeable in Power settings.
     
    BrunNer, Sep 5, 2023
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  7. Gally

    Gally Administrator Staff Member Admin

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    Maybe a graphics driver problem. Have you tried reinstalling the latest drivers for your graphics card? Next time it happens, see if pressing Windows Key+Ctrl+Shift+B all together gets it working again. This will restart the graphics driver. (You should hear a beep if yo've done the key combination right)
     
    Last edited: Sep 5, 2023
    Gally, Sep 5, 2023
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  8. Euroman

    Euroman Well-Known Member

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    Thank you.
     
    Euroman, Sep 6, 2023
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  9. icer

    icer Well-Known Member

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    Im now intrigued by this thread. Keep us updated on the solution and progress
     
    icer, Sep 6, 2023
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  10. andytyke

    andytyke Administrator Staff Member Admin

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    Go into power settings and change setting for sleep mode etc
     
    andytyke, Sep 6, 2023
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