Before I start, I have to say I avoid Ryanair if at all possible but am travelling with teammates to play football in Malaga and Ryanair was the chosen flight. Until Ryanair contacted a couple of us to say our flight time had changed, giving us the option to change to another flight or get a refund. I opted for a refund as I wanted to fly with another airline. This was over a month ago. Neither of us have heard anything. No confirmation, no communication. I am at a loss as to how to get an answer. It just seems to be an endless wait on robot messages. Has anyone on here found a way to actually raise an issue?
Try putting a message on their Facebook page sometimes their customer service respond via messenger there to complaints
I had reason to contact Ryanair recently. If you get past the bots you do actually end up with a live chat with a human being. Whether he or she will help you is a different matter. I tried three times to get help; the first two were useless, the third sorted things out. All I can advise is to be persistent. I’m also a member of a Ryanair help group on Facebook and found some really helpful advice fro people on there. Might be worth looking at.
Thanks will try that. On a previous occasion I used Twitter but that now results in hundreds of bots spamming my account. What an awful company.
They're the worst of the worst of airlines, that's for sure, but yes, sometimes you can't avoid them! PS - good luck with the footy, enjoy!
Good luck Fired, they are a scandalous company to deal with and about time government/ regulators took action against how they treat their customers
We had our flight cancelled once with them took almost a year of emails and phone calls to get refund rubbish company
To get past robot messages type/say something like ‘I want to speak to a human’. Generally, if you say it multiple times it will transfer you.
Not to be contrary but having flown twice this year with EasyJet (well, four times technically as they flew me home too!), I thought they were actually surprisingly good. Short haul to Gibraltar and back in April, and a longer haul trip to Hurghada - just got back Sunday. Manchester to Hurghada is actually their longest flight I believe. More legroom than I was expecting, by a lot actually; no frills - you get what you get - and for the price paid they are very good. Staff were good, plane was clean, I could fit in the toilets (I’m a twenty stone semi-mobile bloke who’s knee doesn’t fully bend) - nothing to moan about other than a delay that was nothing to do with them. Didn’t think the food and drink on board was either bad or expensive compared to others either. Haven’t flown Ryanair for years; went to Dublin on a stag do. Changed flight times, didn’t tell us. Insisted one of the party needed a passport (at the time you only needed photo ID to go into Ireland from the U.K. and a photo card driving licence was fine). He only had a provisional and they wouldn’t let him fly. We confirmed at Dublin that they were chatting **** - he actually arrived less than two hours later on an Aer Lingus flight having not gone home for his passport and was waved through with his provisional. They didn’t want to serve us any alcohol on the flight in case we got lairy (group of lads - I get it / but we hadn’t had a drop before getting on the plane as it was early morning and we knew we had a very long sesh coming up in Dublin - we’d had a breakfast and a coffee from Wetherspoons); to be fair the head cabin crew guy just laughed when he found out (we didn’t kick off, he just asked if we were wanting any ‘more’ drinks assuming we’d have had some and having realised, let us have what we liked - in fact we got some free vodkas which bizarrely came in paper sachets as a sort of apology - though we got the dead eye from the lady that wouldn’t sell us any. I’m not sure how pissed she expected fully sober grown men to get on a one hour flight)- all in all they were absolutely woeful. But we got there. As did Billy Fuckwit, only on a different plane and two hours later. I’d rate EasyJet a street ahead of Ryanair, and some.
I'd never travel with Ryanair due to their behaviour in the pandemic, refusing to refund people for cancelled flights and trying to make people accept vouchers instead of cash.
If you paid for your tickets with a credit card (I'd always recommend doing it) and are getting no joy for a cancelled flight you have protection. A couple of routes. Firstly chargeback. Your CC company will go direct to the airline for the details and obvs they have more clout. Can be a bit of a lengthy wait though Then 2nd route is that if your total cost of tickets is over £100 then you go down the section 75 route. They may ask for proof you have tried to get a refund already but they will refund you directly. You can go back max 6 years as well.
Fair enough but over the years my experience has been the opposite, never had problems with Ryanair but EasyJet I could write a book
You're probably best suing them, it'll either prompt a response or you'll get default judgment if they do nowt
I flew to Copenhagen this month with EasyJet. The delays were longer than the flights and I arrived at midnight (should have been 10ish) and got home at 3:30 (should have been 1ish). But they are cheap. Just take the earlier flights in the day.
We fly regularly with easyJet between Manchester and Hamburg, amd occasionally other routes. We're easyJet plus members, so we get free cabin baggage, front row seats, fast track security, discounted on board refreshments, speedy boarding etc. Can't fault their service and punctuality, and the cabin staff are friendly but professional when it counts. We've seen them handle several difficult situations superbly:- 1) A poor gentleman had a stroke on a flight from Manchester to Hamburg, somewhere over the North Sea. The captain decided to make an emergency landing in Amsterdam. An obnoxious British woman had a tantrum, saying she had an important meeting in Hamburg. She screamed abuse at the cabin staff, in full view of the poor stroke victim's tearful wife. They remained calm and professional throughout. When we landed, medical staff immediately took the gentleman into their care, but before we took off the screaming woman was removed by police. I think she missed her meeting. 2) A very drunk Irish bloke was allowed onto a flight from Hamburg to Manchester. He wouldn't sit down and wouldn't stop singing. As we boarded, the seat next to me remained empty, and it slowly dawned on me that it was his seat. The cabin staff found him another seat at the front, and he agreed to belt up for take-off. However, as we passed the point of no return on the runway, he got up and started singing "Hey baby....oooh, aaah" in the aisle. We took off and immediately did a circle and landed again, whereupon the police boarded and removed him. He thought we were in Manchester, and congratulated the staff on getting there so quickly.
Thank you. Sadly I probably won’t play now as I’ve injured my knee quite badly - but once you have paid to go on tour ….
