Computer help please

My friends computer wont boot up and when it start it say windows wouldnt start and gives you a few options like safe mode last configaration etc Unfortunately when you have these options the keyboard wont work and you cant scroll to anything except start windows normally.
then it goes through the whole thing again. Now when its trying to boot you can press f8 but again the keyboard wont work. When you press f2 or f11 the keyboard does work so I have tried booting from a genuine xp disc that she got with the computer but it wont. Any help would be appreciated

 

can you press the corresponding number to the one on the options list.

 

no

.

 

just a thought, an old one of mine did it

but I was able to select the safeload thingy by pressing the number next to it, sorry its not helped

 

I appreciate you trying anyway

Thanks

 

Try another keyboard?

 

Try it with an older style keyboard

with a ps2 plug, it wil probably not connect through a usb connection