Getting in

Discussion in 'Bulletin Board' started by Terry Nutkins, Aug 28, 2021.

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  1. tosh

    tosh Well-Known Member

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    They haven't the staff to operate
    them.
     
    tosh, Aug 29, 2021
    #61
  2. Mrs

    MrsHallsToffeerolls Well-Known Member

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    Guy on gate gave out receipt but didn`t take season card when offered, think they are confused too and probably more pissed off than us, what should be a straight forward exercise has turned into a farce. That`s progress I suppose.
     
    MrsHallsToffeerolls, Aug 29, 2021
    #62
  3. Cun

    Cunning Stunt Well-Known Member

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    About 25 past
     
    Cunning Stunt, Aug 29, 2021
    #63
  4. Wayne

    Wayne Well-Known Member

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    They need the cards to reissue the new ones for ones that don't work, obviously the person on your gate didn't know so now ya might have to send it or give it at Oakwell itself

    Thankfully the lad on my gate knew
     
    Wayne, Aug 29, 2021
    #64
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  5. fir

    fired Administrator Staff Member Admin

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    The Stewarding contract was put out to tender this summer. Doyles won the contract. They had 3 weeks from contract confirmation to recruit staff. Given they probably already had staff from the previous contract familiar with the set up, they were possibly the best choice in the circumstances. Had another company won the contract, they would have been even further behind - starting recruitment and training from scratch. Matches behind closed doors would have been a possibility.
     
    fired, Aug 29, 2021
    #65
  6. Sup

    SuperTyke Well-Known Member

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    Probably not a good idea to put it out to contract with just 3 weeks before the season starts then. That's quite possibly the worst excuse for using that shower I've ever heard. 'we left it so late that they were the only people who could possibly put in for the tender'
     
    SuperTyke, Aug 29, 2021
    #66
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  7. fir

    fired Administrator Staff Member Admin

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    I don't know the details as to why the contract went up when it did, although I believe the club had no choice.
    Are you saying you'd have preferred a new unknown provider, with the distinct possibility that they would have even fewer staff available?
     
    fired, Aug 29, 2021
    #67
  8. Sup

    SuperTyke Well-Known Member

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    Yes.

    Are you saying that you'd take Doyle's over anyone simply because they are the status quo?
     
    SuperTyke, Aug 29, 2021
    #68
  9. fir

    fired Administrator Staff Member Admin

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    I don't have any knowledge of any other stewarding company so I'm not really in a position to judge.

    What I am saying is that in the strange situation of having to tender in the weeks running up to the start of the season, I can fully understand why Doyles got it. Imagine the reaction and the lost revenue if another organisation got the contract, but Oakwell was to be closed until they had time to recruit and train new staff.

    In this case it would definitely appear to me to be a case of "Better the devil you know".
     
    fired, Aug 29, 2021
    #69
  10. Sup

    SuperTyke Well-Known Member

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    You're right. If the club dragged its feet and for reasons unknown didn't bother to think about having stewards until mid July then yes it can be better the devil you know, but there's no excuse for leaving it so late. However even of they did leave it so late there are a myriad of other stewarding companies out there. Rotherham chose IPM for this year and had more away fans in last week than we are allowed. It seems they made a wiser choice than us
     
    SuperTyke, Aug 29, 2021
    #70
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  11. fir

    fired Administrator Staff Member Admin

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    I haven't said the club dragged its feet. I'm pretty sure the club understands the need for stewards. I think the contract re tender was forced on the club at the 11th hour. This is not gospel, but it's my interpretation of what I've been told. So, very difficult circumstances in the time frame, not necessarily the club's fault, or Doyles.

    Presumably IPM were not put in place at the 11th hour.
     
    fired, Aug 29, 2021
    #71
  12. Sup

    SuperTyke Well-Known Member

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    What possible reason can there be though for us having to choose stewards at the 11th hour? Did we plan on not having to use any until then? That sounds to me like we didn't expect to be playing games at oakwell until the 11th hour which is quite worrying but does tie in with why the club only found out that beaver court was to be closed days before the season began and why there didn't appear to have been any preparations in cleaning the stadium ready for the season either or in testing the season tickets.

    Rotherham United announced ipm on the 26 May by the way.
     
    SuperTyke, Aug 29, 2021
    #72
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  13. fir

    fired Administrator Staff Member Admin

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    I don't know the exact reason, other than it was pushed on the club. Basically, 6 weeks of recruitment and training time has been lost due to the re-tender. So the timescales would have been more or less in line with what Rotherham's
     
    fired, Aug 29, 2021
    #73
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  14. Red

    Red-Taff. Well-Known Member

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    Didn't the Club feel it had a duty of care towards the operatives on the turnstiles?
    Did the Club not consider that following the problems at earlier matches there may have been problems at the Birmingham match and they left the operatives to take the flak?
    Did the Club really think supporters would hand over their Season Card without knowing exactly what would happen next to their Season card?
    That does not justify people abusing the staff and hopefully if caught on video those who were aggressive can be dealt with by the Club.
    The likely upshot of all this will be that some of the operatives wont be back at Oakwell - more staff will need to be recruited and vetted - not a quick process.
     
    Red-Taff., Aug 30, 2021
    #74
  15. Sup

    SuperTyke Well-Known Member

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    Are you the guy who phones everyone up asking if they've been in an accident that wasn't their fault?
     
    SuperTyke, Aug 30, 2021
    #75
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  16. mat

    matthirst952 Active Member

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    My card didn't work, but luckily put the QR on my phone just incase, the lady at the turnstile told me I had to go to the box office. At ten to 3. So I just used my QR on the phone. Would I be best ringing the box office and asking for a replacement card?
    Thanks.
     
    matthirst952, Aug 30, 2021
    #76
  17. Old Goat

    Old Goat Well-Known Member

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    The people in front of me were told exactly what would happen. They would receive a new card through the post before the next match. They were even given a receipt, in the form of a ticket scanned for the Brum game. I can't believe that other turnstile operators were saying anything different.

    The club did all it could to warn us of the difficulties (even though anyone with a brain already knew) and they advised fans to turn up early to avoid problems. I can only assume that too many fans ignored this advice. That's not the clubs fault.
    I arrived at the ground at 2.30, joined a queue of about 30 people, and was in my seat with 20 minutes spare. There were 2 other queues next to us all moving at a similar pace. I didn't witness anybody getting stressed, but then again it's the East Upper and we're not prone to getting overly worked up about much.
     
    Old Goat, Aug 30, 2021
    #77
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  18. Tyke_67

    Tyke_67 Well-Known Member

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    I did something similar, strolled down to the ground 15 minutes earlier than usual. Joined a queue around 2.30, was inside 3 minutes later (yes I timed it)

    I'm not surprised with all them steps to climb. Need to preserve the energy for that! :)
     
    Tyke_67, Aug 30, 2021
    #78
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  19. I'm Spartacus

    I'm Spartacus Well-Known Member

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    Young lad on West Stand gate attempted to scan card, politely informed me of the problem, took my card and gave me a receipt/matchday ticket and politely informed me that a new pass would be posted out in time for Blackburn game.

    No problem, no drama.
     
    I'm Spartacus, Aug 30, 2021
    #79
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  20. JLWBigLil

    JLWBigLil Well-Known Member

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    Yup, same for me in the Ponty End.
     
    JLWBigLil, Aug 30, 2021
    #80
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