Who to contact at Barnsley fc

Club are terrible when it comes to responding to emails.

Took me 5 attempts before I got anywhere on a question I had.

Hope you get a resolution.

 

I’m fed up of not finding out what the winning numbers are in the WEEKLY centenary society draw. Rang up in April and politely asked that someone make the winning numbers public for the previous 10 weeks. These numbers subsequently appeared on club site. Here we are in June and nothing published since 13 April. I pay for my entry promptly and I don’t think it is too much to ask for winning numbers to be made public just as promptly.
Rant over

 

Someone at the club must read this board, results now published

 

Did you win!?

 

Nope Helen but I have had a win albeit over 27 years of paying in. I know there are others who have been in for similar time and not won a bean.

 

Me for instance

 

Beth run the Centenary. So naturally, there's been some transitioning in the last couple of months, as others took on that work.

Thank you for being patient.

 

Still not heard anything back from the club obviously nowts changed they don't care about fans

 

If events went down as described in the OP then that's absolutely abhorrent behaviour and for the club to apparently not even respond is just as bad. You can't have announcements regarding discriminatory behaviour during games and all the inclusive Twittering/Facebooking outside them and then behave like this as a club.

 

I have finally had a reply. It doesn't answer my questions and I will be sending a follow up. My reply came from the boxoffice email address.

 

Had an email back from the club after numerous ones the club not really the answer I was expecting

Hi Mark,



Thanks for that we have now traced her account 12**77 and can confirm that she had indeed purchased her own seat for the Bolton game and the steward should have made sure she could sit in her own seat.

Again apologies for this and making her feel uncomfortable when she collected her ticket, we can assure you this was not our intention, please can you convey our apologies to Maddy.



We hope Maddy enjoyed Wembley, even though we didn’t get the result we wanted, and really hope she decides to renew her season ticket and join us at Oakwell for the coming season.

 

"So sorry, but you're just a number, no one cares, get over it, hopefully see you soon"


Not sure where to even start with that one.
Maybe it was written by that Chat AI thing?
At best it shows what a cracking job Beth used to do and no one else in the building has a clue.

 

That's just..well a bit ****

 

I emailed box-office at 17.15 today with a query regarding my season pass and received a reply at 17.17.

 

Absolutely disgusting. How difficult is it to actually accept responsibility and deal with the issue? The fact that they don't even respond to emails for months on end makes it even worse.

 

Hi mark,

Thanks for that

Sorry not sorry

Lolz

Barnsley FC

 

Might part of the problem have been that as Maddy was 18 they couldn't deal with the issues she raised without her giving them permission to do that ?
That is, maybe it would have been better if she had contacted the Box Office herself?

But I agree the long delay in responding is unacceptable.

 

All it needed was an email to say, sorry you were less than satisfied with your experience at the match, we’re conducting a thorough investigation and will get back to you as quickly as possible.

 

[sarcasm] Yeah maybe you're right, bit weird they kept that explanation to themselves tho.[/sarcasm]

 

Maddie is Autistic and has difficulty in dealing with confrontation