Laptop problem

Discussion in 'Bulletin Board' started by Red-Taff., Nov 27, 2023.

  1. Red

    Red-Taff. Well-Known Member

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    Asus Laptop - battery is not charging from mains.
    Thanks.
     
  2. JamDrop

    JamDrop Well-Known Member

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    Have you switched plug on?
     
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  3. Red

    Red-Taff. Well-Known Member

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    Thanks
    yes, switched on. Message appears saying 'Battery saver is on - plug into mains '
    But it is plugged into mains.
     
  4. JamDrop

    JamDrop Well-Known Member

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    I’m going through the obvious stuff first but is the cable pushed properly into the adapter brick? Sometimes it comes loose if it’s one that disconnects.
     
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  5. Sta

    Stahlrost Well-Known Member

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    Multimeter required. Check the power plug, as JamDrop says, then get hold of a multimeter, put it on the volts range, and try to measure the voltage between the centre and the outer part of the connector that plugs into the laptop. It's usually around 19V, may be more when not plugged in, but the correct value will be written in microscopic writing on the power supply.

    Check the wire where it exits the connector, it often breaks after many plugging cycles.

    If you have power at the connector, the fault is sadly probably in the laptop.
     
  6. andytyke

    andytyke Administrator Staff Member Admin

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    Probably need new battery, happened to almost every laptop I've had this including my ASUS one.
    Tried every fix on the net including new charger but non worked, other than buying new battery
     
  7. JamDrop

    JamDrop Well-Known Member

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    If all the wires are in properly and nothing looks damaged, remove the laptop battery, hold the power button down to fully drain the laptop and then plug the power cable back in, sans battery. If it still switches on and works your battery is kaput and you need a new one. Had to replace mine a few times in various laptops.
     
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  8. Red

    Red-Taff. Well-Known Member

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    back on-line - thanks for the replies.

    Problem was the adaptor was knacked. With the new 'AC Adapter' from Amazon things back to normal.
     
  9. SuperTyke

    SuperTyke Well-Known Member

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    Did you check that the voltage and amps and everything matches your existing adapter? My technical knowledge on electrics isn't brilliant but I think it can be unsafe if not. I might be wrong though, I usually am
     
  10. Red

    Red-Taff. Well-Known Member

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    Thanks - so far so good!
    Know nothing about voltage and amps - I can just about put a three point plug in a socket and that's it.
    I took laptop to Curry's yesterday and was told that even if the battery was knacked laptop should work if connected to the mains. They also said that the first thing to check was the adaptor.
    Didn't bother checking that (not sure how to do that) so after finding the laptop model number ordered new adaptor form Amazon - duly arrived today and all working.
    (for some reason Curry's don't sell laptop batteries.)
     
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