iFollow Cancellation

Discussion in 'Bulletin Board' started by SFOTyke, Apr 22, 2024.

  1. SFOTyke

    SFOTyke Well-Known Member

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    I have just received an email entitled "We're sorry to see you leave" from info@diceplatform.com stating my membership has been cancelled, as of 01/07/2024.
    I didn't recognize the email address, so I checked with iFollow Support, and it is real.
    It must be related to the Sky EFL agreement next year. Apparently, I will hear more later.
    I'm not sure if this only affects International Annual subscriptions.
    I just thought I'd share to give people a heads-up.
     
  2. JamDrop

    JamDrop Well-Known Member

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    I also got this email, I just presumed that the payment period was up and I don’t have automatic renewals so it’s classed as me cancelling.

    Edit: mine’s an audio subscription which shouldn’t be affected by Sky.
     
    Last edited: Apr 22, 2024
  3. Jay

    Jay Well-Known Member

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    We don't need TV coverage for the biggest game of the season. Or a manager.
     
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  4. exiled

    exiled Well-Known Member

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    Thought ifollow was still available to those "abroad" and to those genuinely abroad.
     
  5. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Strange wording to say they are sorry to say you leave if they are doing the cancelling.

    It has been said that international subscribers will still be able to watch games so hope thats right both for expat reds or those who travel abroad regularly
     
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  6. Ses

    Sestren Well-Known Member

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    I'm pretty sure that I get something weirdly worded like this every year from them. Just means that your subscription for the year is ended - I have no idea why they have to make it look so odd.
     
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  7. SFOTyke

    SFOTyke Well-Known Member

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    Nope. I'm a bit of a hoarder. Last year's email, dated 01/06/2023, was titled "Renewal reminder: Important information regarding your iFollow Barnsley Season Pass auto-renewal".
     
  8. Ses

    Sestren Well-Known Member

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    Ah, looks like you might be right. I've had a look through mine, and I think I'm probably thinking of the ones I got from Paypal which just say "Your billing agreement with EFL Digital has been cancelled". I knew that there had been a message before today which made me worried that something had gone wrong though!
     
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  9. YT

    YT Well-Known Member

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    Without going into all the detail (because it's not fully known yet), there's a new platform launching in July. New site, new video service etc. It's been a long time coming. 'Should' be a massive improvement. And yes, audio subscriptions in the UK will still be available. As will streaming for overseas fans, with multi-camera setup.

    Your cancellation notice is basically because that company will no longer be running the service.

    Hope this helps, as someone used to say on here...
     
  10. SFOTyke

    SFOTyke Well-Known Member

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    Thank you, Sir!
     
  11. ScubaTyke

    ScubaTyke Well-Known Member

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    Many thanks!
     
  12. Rev

    Revvie P Well-Known Member

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    Sad there'll be no more video coverage for UK fans for certain fixtures, although I only bought a handful of match passes.

    Good news for those who do use it more that a new platform is on the way. Not the club's fault but the standard of production was woeful for something most of the EFL were using.
     

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