Ticket office staff

I have read loads of negative posts over the years and I needed
to ring them up today. For me they were quick, helpful, professional and courteous in the manner in which they dealt with a small problem. Take a bow lady.

 

Ticket office staff are always polite and pleasant imo. Generally what I find is is that if you're polite to someone from the off they're usually polite back even if theres a problem.

 

Been mega helpful last few times I've needed anything.

 

Always found them very helpful

 

Never had a complaint with them, always friendly and very helpful when I've dealt with them.

 

For me they're the biggest asset the club's got if the rest of the club followed their lead we wouldn't be in the mess we are.

 

I've read mainly positive posts, especially on here

 

They're always brilliant and a credit to the Club.

 

Only criticism I've read recently was someone who was struggling to get through on the phone.

Turns out he was ringing the wrong number.

 

Never had an issues. They have always been the jewels of our club. Booked Bolton tickets yesterday and arrived already. Top class service.

 

Always been brilliant in my experience of dealing with them, both in person and over the phone. No matter what issues there are with other aspects of the club I can't find fault with the ticket office or the staff in the club shop.

 

I’ve had no issue with direct club staff ever I don’t think. Club shop or box office. They’re generally great.

Haven’t spoken to anyone in the box office for a bit as I’ve been able to do everything online but when I needed to move seats a few years ago to get a gangway seat as I have a slight mobility issue, and then a couple of years ago add a seat for my daughter next to me and my son which wasn’t showing as available, they helped me quickly and easily.

It turned out the extra seat I wanted (I’m on the family stand east upper) for my daughter had been cordoned off for the free tickets for kids they do each game, so she just let me buy it without having to move again, presumably added another seat at the other side for the free allocation, and just said ‘you’ve been coming for years, I remember moving you so you could have a gangway seat as well, I’m not making you move again’.

Simple courtesy but always remembered.

The food/beer kiosk staff? Think they are employed direct this time but not so highly rated - though I do think they’re probably overly pressured to produce a lot in a short period of time.

 

The amount of customers they have to deal with. I think they do a great job without complaint. Many a time I visit, some enquiries going on at the side of me are blatantly obvious to most and make me chuckle.
1 guy in his 60's/70s. Never EVER stepped inside Oakwell b4. Made everyone within earshot hear his explanation. Lived int tarn all his life. Supported leeds but only from his sofa. Buying a ticket. Needed a tour there and then to find his seat in the east stand. ("Wheres that, can you show me" )
Another 1 buying one for someone else to sit at side of him. But didn't want to move his own seat even though neither at the side of him were available.
Patience of a saint them ladies.
John Bird is doing a Stirling job as well.

As for negative comments most problems are dealt with in a decent manner to the best of my knowledge. A few issues over online bookings but resolved in the main.

 

Can't remember any criticism of the ticket office staff.

 

I have never once read a negative comment about the box office staff.

On this site specifically, I've seen lots of very positive comments with regard to all box office staff, but often with specific reference to Beth and Andrea.

 

i've not spoken to them in years. Just book digital tickets online, which works well. Got 3 for Friday for my brother, nephew & me at 9:05 am today. All ran really smoothly TBH. Got some great seats in ESL 5. I'm sure if I had a problem they would sort it, but I've never had any issues.

 

Always done a great job , missing seeing Beth there overseeing everything too

 

Always been great when I've had a problem!

 

Hehe remember that one