iFollow

The difference is no doubt that I bought the season ticket pass. I had suggested a partial refund but that part of my email must not have been insightful enough as it went ignored, haha.

 

I've got the full season. I didn't ask for a refund in my email, as I just fired it off during the game, trying to rectify the terrible video feed. I've not heard back, but it better not happen Saturday.

 

Boo, that’s rubbish. Surely they can refund by breaking down the cost of the pass by how many games you have access to.

 

I got a reply after emailing to complain during the game;

Hello,
We're sorry for the trouble you had during our recent live feed. We know it must have been frustrating to encounter issues while trying to enjoy our service. After looking into it, we have identified issues with our service providers and are now taking the necessary steps to prevent this from happening again in the future. We value your trust in us and want to offer a seamless and enjoyable experience for all our users. Thank you for reaching out and sharing your feedback with us. We genuinely appreciate your input and have forwarded your comments to our internal teams. Your insights are invaluable as we continue to grow and enhance our services. Please don't hesitate to contact us if you have any further concerns or suggestions. We appreciate your continued support and would like to apologise for the inconvenience this has caused.
Kind regards,

 

No reply from Ifollow all week. Anyone got an email address for the club? Not much luck via search / website

 

I've signed up for today's match. Fingers crossed...

 

I've had no refund or reply, the absolute bstards.