E-Bay, positive and negative feedback

I'm sure we all use E-Bay don't we, both as buyers and sellers. Especially at this time of the year with Christmas an all.
I've just had my first ever negative feedback, from a buyer who didn't have a clue what he was talking about. And yeah he's since said ohh sorry, I didn't realize that etc, but the feedback sticks doesn't it.
Has anybody else had this problem on there, where buyers give unfair feedback like that, without being in touch with the facts ?.

 

Not worth being a seller on there because buyers get a lot more protection.

 

Here is a buyers experience of ebay.
Bought a pack of screen protectors that were mailed in package that was not marked fragile, consequently all the contents were broken upon arrival.
Refund applied and accepted.
Seller then asked me to retract my negative feedback because I was refunded.
I refused, my view was the seller should have initially mailed in an appropriate package and they also showed no signs of doing so in future.

 

Once bought a record via Discogs, it never turned up and it took numerous emails, offers of credit notes etc before I eventually got a cash refund. Obviously he got a less than 5 star rating; the twonk then rated me as a 1 star purchaser. When I questioned this he said he would only change it if I upgraded his rating.

 

Yeah I know it sucks, and I'm guessing they will give me the usual sort of reply.
Ohh sorry etc, but the buyer... etc!!.
My items for sale are only less than a tenner, but it's the principle that counts isn't it.

 

Not all of us. Not used it as a buyer or seller. I'm an old fuddy daddy who likes to see and handle the goods before purchasing.

 

Hey yeah Simon lol, I wish!!.
I'm one of those who would still like to pay up front, with old fashioned CASH.
Instead of bank cards and swiping them, and card numbers, and PayPal, and that other sort of modern day tech tom foolery!.

 

I had a negative for a CD the buyer didn't like, as if I recorded the fecker!! Despite me appealing to ebay for a retraction it's still there, I suggest putting a reply in capitol letters to explain your side as that stops with the feedback as well, but dont worry people accept that there are always people out there who are idiots.

 

There's nothing that proves you're in the right and a reasonable person more than a reply in capital letters.

 

I haven't used it for donkey's years, it's wide open to scams and deceit.

 

I’ve bought loads of stuff from eBay and generally give good feedback unless the goods don’t arrive which funnily enough is a case I’m dealing with now. The supplier said my address is incomplete which is bizarre because it’s been the same for 12years and every other delivery has found it. I’ve asked for a refund but nothing as yet. EBay are normally quite good at sorting that kind of thing so I’m sure I’ll get my money back.

As a seller I’ve only had negative feedback once and that was actually for some Barnsley FC badges that I posted from Harrogate to Barnsley. The delivery took a couple of weeks through Royal Mail at the time when there were all sorts of delays with the postal system. The buyer slated me but I could do nothing about it. It wasn’t my fault but it p!def me off at the time.

 

I've used it about twice, first time about 30 years ago, then about 6 months ago. Never sold owt.

 

I bought my son some small speakers on eBay, to plug into his Dansette type record player. They’re great speakers, as I have some that I use with my laptop. The box arrived and the seller had done that thing where they tape all around the box, so the only way in was using a pair of scissors. The speakers were boxed within the parcel box, so I presumed it was safe…and cut straight through the speaker cable!

He hadn’t bothered packing them up into their own box, within the parcel, and had left the cables dangling outside it. All he had to do was shove the cables in their box, close the lid and then pack it up inside the parcel box. I complained and requested a refund, owing to the packing being such a poor job and it being almost impossible to avoid cutting through the cables, the sloppy way he’d packed them. He refused and just said the cables were intact when he sent them, so it’s my fault. I escalated it to eBay, with photos to show what he had done. EBay, and this is not the first time they’ve done this, said they would swallow the cost and would refund me, but without taking the money from the seller, so neither of us lost out. I didn’t leave feedback, and thought that was that.

A couple of mornings later I was awoken by the phone just after 7am. I blearily answered it, expecting it to be my daughter telling me something that could easily have waited till a reasonable hour, as she’s good at that. But instead it was the seller of the speakers, ringing to give me my first death threat, using language I haven’t heard directed at me since I got divorced. It was quite scary really, being told “my boys are coming down to sort you out and I hope they f***ing kill you, you lovely person*”.

I called the police to tell them about it. We both agreed it was unlikely anything would happen, and that no action really needing taking at that point, but I wanted them to have his details on file, should I pitch up in hospital knocked unconscious at any point!

Seems every transaction you make on eBay, your address and telephone number are both visible to the other party.

 

I have to say the overwhelming majority of purchases I have done on ebay. (Some specialised items difficult to find in stores). Have been dealt with on time and in good order.

 

I sold a book on there not too long ago.
The buyer never got it... but he got a message from Evri stating "parcel severely damaged and not worth posting".
He got his money back. I'm still battling with Evri over my refund!

 

Never sold anything on Ebay and never bought anything either, up until recently, when I bought a little bit of Barnsley FC memorabilia. I just always had a bad feeling towards it but everything got sorted out nice & timely. Not sure I'd be confident selling anything on there though.

What do you sell on there, Acido? Do you have a little business set up or just personal items you no longer want?

 

More to highlight the issue rather than a brexit type point!! eBay can be great but the bias towards buyers is somewhat frustrating as a seller.

 

I've sold tens of thousands of things on ebay through my business. 99.9% of sales go to plan but you do get the odd pillock trying it on.

Regarding the feedback, you can send a feedback revision request to the buyer or failing that appeal to ebay remove it, but they rarely do this unless it's abusive.

 

I really can't stand Evri/Hermes (for various reasons), I think they are an appalling delivery company.

 

Sellers often message first don't they, and ask to discuss any problems. Which I totally agree with actually, and in fact this idea should be made a rule by Ebay.
Sadly some buyers are just ignorant and go straight to the negatives, without thinking about it.