Anyone on here on Orange mobile and wants to get out of their contract?

As Orange have changed the terms and conditions of their charges they have breached their contract for thousands of customers, who can now legitimately give notice to leave mid-contract due to the breach.</p>

http://forums.moneysavingexpert.com/showthread.html?p=23971807
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Or not

From their T&Cs, available on their website:

"Orange reserves the right to replace, amend or withdraw the Service Plans (in whole or part) or these terms at any time on reasonable notice."

You might get away with it if you phone up but I think they've probably got this (and just about anything else they feel like doing) covered by the above clause.

 

RE: Or not

They also have T&C that expressly deal with increase in tariffs which allow cancellation.

 

To clarify

I've just been on to Orange via 150 on the handset and was told that if an eligible customer (i.e. one on one of the animal contracts) wants to go, and not keep their number then they can go immediately, however if they want to keep their number they must give 30 days notice. I want to keep my number, but my contract is up in 11 days anyway, so I will still have to pay for the 11 days outstanding which I can live with. All disputes and complaints to go in writing to:</p>

Orange</p>

Correspondence Dept</p>

PO Box 10</p>

Patchways</p>

Bristol</p>

BS32 4BQ</p>

I think this might be worth your while if it applies and you want to get out to (for example) get an iPhone.
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RE: To clarify

i posted this a few days ago,
i just cancelled mine after 5 months of an 18 month term,
r'lass did same, kept her phone & free laptop then got back on orange on the same tariff but £10 cheaper + got a new w995!

 

To clarify further

Orange are taking the piss. As they have changed their terms and conditions you can cancel your contract without having to give any notice. The law also states that upon cancelling your contract/ending a contract the provider must pass on your number free of charge if you ask them to. 30 days is a load of B*ll*cks so don't listen to them, they're simply lying to you.

 

You can ignore that bit because this bit covers you

From their terms and conditions:

“4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

“4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period.”

 

"excessive increase"

Subjective, notwithstanding the second clause (the first clause can still apply even if the second one doesn't).

Farnham may be right but it'd probably cost you more than the cost of the contract to prove it if they didn't want to play ball.

 

Just to clarify where I'm coming from here

As people are saying, it looks like they're allowing people to use this change to get out of commitment periods. And it may well be that there's even a good legal case to support it, if it ever came to that. But in most cases it doesn't and these things are settled under the auspices of "goodwill". It's not worth mobile companies pissing off customers, even ones who are leaving (but may come back one day if treated well).

So in practice this will probably work for anyone who wants to try it but in theory they could make life difficult if they chose too.

It's like the ferry companies and the single crossing fees issue - it seems that the companies don't ever actually apply the penalty fee to customers making single crossings with a cheap return ticket but they reserve the right to do so and so you do it at your own risk. I'm not saying you'll not be able to do it, just that it relies on some level of goodwill for it to be easy and that may or may not be what you experience.

 

Just because it's in the T&Cs doesn't make it legal

I don't know what's right or wrong inthis case but ... don't assume that T&amp;Cs are correct.</p>

Afterall the Banks have overdrfat fees in their T&amp;Cs and they gave me mine back and there's a good chance they will lose in court. Big companies point to the T&amp;Cs and say you have to do as we say &quot;because it says in the T&amp;Cs&quot;.</p>

If the T&amp;Cs wouldn't stand up in court then they haven't got a leg to stand on ... and they know it, but they'll still try it on.</p>

Get advice from reputable sources, do your research, but don't assume T&amp;Cs are the law, because they aren't</p>