Not wanting to slate the club for any old reason but this has been an issue a couple of seasons now. Firstly, it wouldn't be an issue if I could book tickets online - but when I follow the instructions on the official site and after registering I am welcomed with the statement that "there are no event's planned" - so that's a no no for starters (and why can't they call it a match or a game is beyond me). So on to the box office, ah a new number I see and first off this looks promising. I was greeted an new IVR with a clear and welcoming message, efficiently stating the availble options for me. Good, good, good, at least the club had embraced some sort of technology and used it to good effect or so I thought. Any way I chose my option and was greeted with message stating that I was in a queue and what position I was, again good. But here where it falls down. My call get's put throught to the agent (or whatever you want to call them) and the call rings out - now I know someone is there because the call has been put through to them - basically they have decided not to answer. My only option is to leave a message but I can't because the mailbox is full. So basically I'm buggared and I have to keep trying until someone either picks up the phone or some clears the mailbox. Sorry Barnsley, this is not good enough.
don't get me wrong, I've just got through and the service was excellant - the lassie who I spoke to was more than helpful - though she couldn't tell me what tickets I've booked - which could be better - but her manner etc was great. I'm more concerned that it took me 5 calls and about 25 minutes to get to speak to her in the first place.
same here......18 minutes in a q at 10p a minute....1 pound charge on top and then no post out,got to pick up on saturday. not really customer friendly is it???????????????????
"now I know someone is there because the call has been put through to them" not strictly true that buddy.... many call centre systems (which is what the are using here to have an IVR) won't recognise if someone is not there or not.... basically, the system will be programmed with an opening and closing time, and routers will be in place with relevant skills etc attached to the agents, which in turn route the calls to particular queues to be answered... If an agent who is attached to a particular queue is not there, it will just ring and ring and ring, unless they have configured it to be put forward to other queues..... Well, thats the case for the last system I saw.... But honestly mate, it doesn't mean that someone is actually there (although I am amazed at so many call centre solutions available that doesn't have the capability to recognise when someone isn't there to answer it....) its all ****** really
Had the same problem booking my seasn ticket I was on hold for twenty seven minutes - cost me £8 on my mobile - and I didn't get through. Must let OFCOM know about that </p> Have they still got the old adverts on? There was an advert for an academy game last November </p>