Brilliant customer service from BFC today

Discussion in 'Bulletin Board ARCHIVE' started by LDRed, Jun 22, 2012.

Page 1 of 2
  1. LDR

    LDRed Well-Known Member

    Joined:
    Dec 11, 2008
    Messages:
    14,721
    Likes Received:
    409
    Trophy Points:
    83
    Gender:
    Male
    Occupation:
    Groundhopper
    Style:
    Barnsley
    online ticket system was down, so i emailed the club and with the help of Vicky, a couple of emails later and my season ticket was on order.

    Just thought I'd share this positive experience, as we only seem to hear when things go wrong!
     
    LDRed, Jun 22, 2012
    #1
  2. WorsbroughRed

    WorsbroughRed Active Member

    Joined:
    Jan 16, 2012
    Messages:
    3,094
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Dirty Leeds
    Style:
    Barnsley (full width)
    Good to hear.

    It does seem that we only hear when things go wrong, but in reality they go right a lot more often than go wrong.

    Well done to the club
     
    WorsbroughRed, Jun 22, 2012
    #2
  3. bright red

    bright red Well-Known Member

    Joined:
    Feb 23, 2007
    Messages:
    3,017
    Likes Received:
    729
    Trophy Points:
    113
    Home Page:
    Style:
    Barnsley (full width)
    I know this is pointing out the obvious..

    .....but you are posting because something had gone wrong!
     
    bright red, Jun 22, 2012
    #3
  4. Con

    Conan Troutman Well-Known Member

    Joined:
    Aug 16, 2011
    Messages:
    17,469
    Likes Received:
    2,694
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Professional Football Fan
    Location:
    Tarn
    Style:
    Barnsley (full width)
    Re: I know this is pointing out the obvious..

    I went in to the local One Stop near my office at dinnertime. I paid for my stuff and was given the right change and left.

    Well done to the shop.
     
    Conan Troutman, Jun 22, 2012
    #4
  5. Dys

    Dyson Well-Known Member

    Joined:
    Jul 13, 2005
    Messages:
    14,504
    Likes Received:
    4,793
    Trophy Points:
    113
    Location:
    Tarn centre
    Home Page:
    Style:
    Barnsley (full width)
    Re: I know this is pointing out the obvious..

    Miserable f.cker.
     
    Dyson, Jun 22, 2012
    #5
  6. Con

    Conan Troutman Well-Known Member

    Joined:
    Aug 16, 2011
    Messages:
    17,469
    Likes Received:
    2,694
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Professional Football Fan
    Location:
    Tarn
    Style:
    Barnsley (full width)
    Re: I know this is pointing out the obvious..

    Well. Next thing we'll be giving praise to the bloke on the turnstile for tearing the stub off efficiently.
     
    Conan Troutman, Jun 22, 2012
    #6
  7. Dys

    Dyson Well-Known Member

    Joined:
    Jul 13, 2005
    Messages:
    14,504
    Likes Received:
    4,793
    Trophy Points:
    113
    Location:
    Tarn centre
    Home Page:
    Style:
    Barnsley (full width)
    Re: I know this is pointing out the obvious..

    Going into a shop and paying for something face to face is completely different to trying to complete an e-commerce transaction when the system's down and then requires manual processing.
     
    Dyson, Jun 22, 2012
    #7
  8. wakeyred

    wakeyred Well-Known Member

    Joined:
    Jul 9, 2008
    Messages:
    10,039
    Likes Received:
    8,826
    Trophy Points:
    113
    Location:
    the clues in my imaginative online moniker
    Home Page:
    Style:
    Barnsley (full width)
    Don't come on here with your positive comments, moaning only please!! Have some respect for God's sake!
     
    wakeyred, Jun 22, 2012
    #8
  9. RichK

    RichK Well-Known Member

    Joined:
    Feb 24, 2007
    Messages:
    29,764
    Likes Received:
    3,207
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    I tear my own vouchers out, he doesn't get the chance to impress me with his neat tearing.
     
    RichK, Jun 22, 2012
    #9
  10. Bossman

    Bossman Well-Known Member

    Joined:
    Jan 8, 2009
    Messages:
    15,027
    Likes Received:
    14,181
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Carlton
    Style:
    Barnsley (full width)
    Went down to oakwell last week cos I wanted a shirt for my grandmother , got there at 6 o'clock and found it to be shut, I couldn't believe, I was fuming I can't believe the staff didnt stay open for me, granted I didn't tell them I was going or anyfing but still you thought they would have waited just in case, shocking customer service I'm absolutely disgusted and for that reason I've decided not to renew my season ticket I've never had, as anybody had similar issues?
     
    Bossman, Jun 22, 2012
    #10
  11. MarioKempes

    MarioKempes Well-Known Member

    Joined:
    Jul 3, 2008
    Messages:
    40,155
    Likes Received:
    7,178
    Trophy Points:
    113
    Occupation:
    Project Manager
    Style:
    Barnsley (full width)
    Re: I know this is pointing out the obvious..

    It must hurt some folk to give credit for anything.
     
    MarioKempes, Jun 22, 2012
    #11
  12. Con

    Conan Troutman Well-Known Member

    Joined:
    Aug 16, 2011
    Messages:
    17,469
    Likes Received:
    2,694
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Professional Football Fan
    Location:
    Tarn
    Style:
    Barnsley (full width)
    Should have called ahead and checked what time they were closing.
     
    Conan Troutman, Jun 22, 2012
    #12
  13. Con

    Conan Troutman Well-Known Member

    Joined:
    Aug 16, 2011
    Messages:
    17,469
    Likes Received:
    2,694
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Professional Football Fan
    Location:
    Tarn
    Style:
    Barnsley (full width)
    I know everyone's in love with the club again now that we have made a couple of good signings but bloody hell - do we really need to give the club credit for selling someone a bloody season ticket.
     
    Conan Troutman, Jun 22, 2012
    #13
  14. Bossman

    Bossman Well-Known Member

    Joined:
    Jan 8, 2009
    Messages:
    15,027
    Likes Received:
    14,181
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Carlton
    Style:
    Barnsley (full width)
    I still blame the club cos...err well just cos but still for that reason I'm not renewing and I really really mean it this time...
     
    Bossman, Jun 22, 2012
    #14
  15. Jay

    Jay Well-Known Member

    Joined:
    Jul 18, 2005
    Messages:
    43,464
    Likes Received:
    32,189
    Trophy Points:
    113
    Location:
    On Sofa
    Style:
    Barnsley
    I've always thought threads like this, and we've had lots of them, achieve exactly the opposite of what is intended.

    People want to give credit, but what they're really doing is highlighting the fact that our customer service is so notoriously bad that they have to go out of their way to recognise when a simple cash transaction doesn't go tits up.

    Buying something is such a banal experience, so every day that we simply don't comment on it. It's not worth repeating. Can you imagine if every time we bought something from the shop or off the internet we posted a message about it. We'd do nothing else. But with BFC it feels like a genuine victory. Or that's what threads like these make it seem like. In actual fact most people don't have any bother at all and as such threads like this are entirely redundant apart from making things seem a lot worse than they are.
     
    Jay, Jun 22, 2012
    #15
  16. SuperTyke

    SuperTyke Well-Known Member

    Joined:
    Oct 12, 2005
    Messages:
    55,955
    Likes Received:
    30,111
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    My personal favourite is "I ordered something yesterday morning and it arrived today. Excellent customer service from Barnsley"

    Yes because no other retailer in the world has worked out what first class post is yet have they. Are we genuinely praising Barnsley's clubshop for (in the hours and hours that they spend stood around with no customers in the shop) walking over to (for example) the mugs, picking one up, taking it behind the counter, placing it in a box, writing an address on it and popping it in the post? That is so unusual that it needs special praise does it?

    Where I work you can place an order at 5am and have it delivered at 8am and that is considered normal.
     
    SuperTyke, Jun 22, 2012
    #16
  17. pompey_red

    pompey_red Well-Known Member

    Joined:
    Jul 27, 2005
    Messages:
    13,642
    Likes Received:
    9,751
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Fareham
    Home Page:
    Style:
    Barnsley Dark
    wow ,your macdonalds is slow
     
    pompey_red, Jun 22, 2012
    #17
  18. RichK

    RichK Well-Known Member

    Joined:
    Feb 24, 2007
    Messages:
    29,764
    Likes Received:
    3,207
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Quality.
     
    RichK, Jun 22, 2012
    #18
  19. only1kp

    only1kp Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    3,672
    Likes Received:
    1,925
    Trophy Points:
    113
    Occupation:
    father of 3, best friends with jack daniels
    Location:
    dodworth
    Style:
    Barnsley (full width)
    so your suggesting that someone who was genuinely happy with something shouldnt make a comment ? maybe it doesnt achieve anything but at least its better than being part of the tw@t brigade who just want to slate and ridicule people who want to say something positive
     
    only1kp, Jun 22, 2012
    #19
  20. LDR

    LDRed Well-Known Member

    Joined:
    Dec 11, 2008
    Messages:
    14,721
    Likes Received:
    409
    Trophy Points:
    83
    Gender:
    Male
    Occupation:
    Groundhopper
    Style:
    Barnsley
    I apologise for wanting to share my positive experience with the BBS. The lovely Vicky went out of her way to help me and accomodate me.

    She did enter my card number incorrectly the first time though, so there's the negative balance!
     
    LDRed, Jun 23, 2012
    #20
Page 1 of 2

Share This Page