BT...

Discussion in 'Bulletin Board ARCHIVE' started by Kev b, Oct 12, 2011.

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  1. Kev b

    Kev b Well-Known Member

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    Is there any worse customer service than BT??
     
    Kev b, Oct 12, 2011
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  2. Eaststand Lower

    Eaststand Lower Well-Known Member

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    I waited for a BT engineer to come to my house on Monday to divert my phone line they told me they would be at my home between 8am-10am he arrived at 1pm.


    Wanchors
     
    Eaststand Lower, Oct 12, 2011
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  3. Kev b

    Kev b Well-Known Member

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    Customer service on telephone so far1h5mins all so I can watch football at the weekend
     
    Kev b, Oct 12, 2011
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  4. DEETEE

    DEETEE Well-Known Member

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    )2 so far it has cost them 300 notes to drag out paying me seventy.
     
    DEETEE, Oct 12, 2011
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  5. gol

    goldthorpe-tyke New Member

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    goldthorpe-tyke, Oct 12, 2011
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  6. Eaststand Lower

    Eaststand Lower Well-Known Member

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    Could it have been because Sky actually booked the appointment?
     
    Eaststand Lower, Oct 12, 2011
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  7. gol

    goldthorpe-tyke New Member

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    So whos ur line with BT or sky? N what did ya need doing?
     
    goldthorpe-tyke, Oct 12, 2011
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  8. Eaststand Lower

    Eaststand Lower Well-Known Member

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    Its with Sky but a BT engineer came to move my phone line from 1 room to another
     
    Eaststand Lower, Oct 12, 2011
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  9. DEETEE

    DEETEE Well-Known Member

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    to be fair BT are pretty shocking when it comes to appointments and customer service. THey once paid my line rental for two years becuase they ****ed up.
     
    DEETEE, Oct 12, 2011
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  10. gol

    goldthorpe-tyke New Member

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    Ah ok cos not matter who ya with who use the BT line they all use BT open reach engineers but it will have been sky who have given the wrong time, as anything to do it BT is 8-1 or 1-6.
     
    goldthorpe-tyke, Oct 12, 2011
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  11. Kev b

    Kev b Well-Known Member

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    I'm now at 1hr stupid and still they can't solve the problem, could help if I understood what he was saying to
    me
     
    Kev b, Oct 12, 2011
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  12. gol

    goldthorpe-tyke New Member

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    Every company makes mistakes lol I should know I ring people everyday to bring em bk t BT n the stories I hear are all the same
     
    goldthorpe-tyke, Oct 12, 2011
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  13. gol

    goldthorpe-tyke New Member

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    If I could remember the direct no to cust service in Sheffield I will pop it here
     
    goldthorpe-tyke, Oct 12, 2011
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  14. MarioKempes

    MarioKempes Well-Known Member

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    They must be the worst company I've ever had the misfortune to have had to deal with. An experience I never want to have to go through again. Set of useless incompetent t.ossers.
     
    MarioKempes, Oct 12, 2011
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  15. gol

    goldthorpe-tyke New Member

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    It 0114 2020 384 I think
     
    goldthorpe-tyke, Oct 12, 2011
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  16. Kev b

    Kev b Well-Known Member

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    Cheers for that, I order sky sports Monday and still don't have it, now they say it wOrks but my blank screen says other,
     
    Kev b, Oct 12, 2011
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  17. gol

    goldthorpe-tyke New Member

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    That's not good! Monday thats bad
     
    goldthorpe-tyke, Oct 12, 2011
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  18. DEETEE

    DEETEE Well-Known Member

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    TO be fair since i actually managed to get past a phone drone reading in pidgeon english from a script a gaffer sorted it pretty quickly the last issues i had with them.

    3 lots of engineers out. all told three times where the fault was and all ignored me stinging me with a bill for about 400 notes..explained this to some manager type. 4th visit it was fixed and my bill credited the blance.

    Still not a patch on Owe 2. I suspect ill be taking them to court.
     
    DEETEE, Oct 12, 2011
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  19. gol

    goldthorpe-tyke New Member

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    Go to OFCOM pal best way cos that's what would need to happen before court
     
    goldthorpe-tyke, Oct 12, 2011
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  20. Eaststand Lower

    Eaststand Lower Well-Known Member

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    Is pidgeon english the same as PIGEON ENGLISH?
     
    Eaststand Lower, Oct 12, 2011
    #20
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