Call centre classics.

Andy Mac · Mar 18, 2008

For a chuckle - some old, some new.Actual call centre conversations !!!!! 

 Customer: 'I've been ringing 0800 2100 for two days and can't getthrough to enquiries, can you help?'.Operator: 'Where did you get that number from, sir?'. Customer: 'It was on the door to the Travel Centre'.Operator: 'Sir, they are our opening hours'. -----------------------------------------------------------------------------------------------------------------Samsung Electronics Caller: 'Can you give me the telephone number for Jack?' Operator: 'I'm sorry, sir, I don't understand who you are talkingabout'. Caller: 'On page 1, section 5, of the user guide it clearlystates that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?' Operator: 'I think you mean the telephone point on the wall'. ----------------------------------------------------------------------RAC Motoring Services Caller: 'Does your European Breakdown Policy cover me when I amtravelling in Australia ?' Operator: ' Doesn't the product name give you a clue?' ----------------------------------------------------------------------Caller (enquiring about legal requirements while travelling in France ):

 'If I register my car in France , do I have to change the steering wheel to the other side of the car?' ----------------------------------------------------------------------Directory Enquiries Caller: 'I'd like the number of the Argoed Fish Bar inCardiff please'. Operator: 'I'm sorry, there's no listing. Is the spellingcorrect?' Caller: 'Well, it used to be called the Bargoed Fish Barbut the 'B' fell off'. ----------------------------------------------------------------------Then there was the caller who asked for a knitwear company in Woven. Operator: 'Woven? Are you sure?' Caller: 'Yes. That's what it says on the label; Woven inScotland '. ----------------------------------------------------------------------On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on'. ---------------------------------------------------------------------- Tech Support: 'I need you to right-click on the Open Desktop'.Customer: 'OK'.Tech Support: 'Did you get a pop-up menu?'. Customer: 'No'.Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'Customer: 'No'.Tech Support: 'OK, sir. Can you tell me what you have done up untilthis point?'. Customer: 'Sure. You told me to write 'click' and I wrote'click''. ---------------------------------------------------------------------- Tech Support: 'OK. In the bottom left hand side of the screen,can you see the 'OK' button displayed?'Customer: 'Wow. How can you see my screen from there?' ----------------------------------------------------------------------Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'. -----------------------------------------------------------------------------------------------------------------There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'. Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!): 

 Operator: 'Ridge Hall, computer assistance; may I help you?' Caller: 'Yes, well, I'm having trouble with WordPerfect.' Operator: 'What sort of trouble??' Caller: 'Well, I was just typing along, and all of a suddenthe words went away.' Operator: 'Went away?' Caller: 'They disappeared.' Operator: 'Hmm So what does your screen look like now?' Caller: 'Nothing.' Operator: 'Nothing??' Caller: 'It's blank; it won't accept anything when I type.'

 Operator: 'Are you still in WordPerfect, or did you get out??' Caller: 'How do I tell?' Operator: 'Can you see the C: prompt on the screen??' Caller: 'What's a sea-prompt?' Operator: 'Never mind, can you move your cursor around thescreen?' Caller: 'There isn't any cursor: I told you, it won'taccept anything I type.' Operator: 'Does your monitor have a power indicator??' Caller: 'What's a monitor?' Operator: 'It's the thing with the screen on it that looks likea TV. Does it have a little light that tells you when it's on??' Caller: 'I don't know.' Operator: 'Well, then look on the back of the monitor and findwhere the power cord goes into it. Can you see that??' Caller: 'Yes, I think so.' Operator: 'Great. Follow the cord to the plug, and tell me ifit's plugged into the wall. Caller: 'Yes, it is.'Operator: 'When you were behind the monitor, did you notice thatthere were two cables plugged into the back of it, not just one??' Caller: 'No.'Operator: 'Well, there are. I need you to look back there againand find the other cable.' Caller: 'Okay, here it is.'Operator: 'Follow it for me, and tell me if it's pluggedsecurely into the back of your computer.' Caller: 'I can't reach.'Operator: 'Uh huh. Well, can you see if it is??'Caller: 'No.'Operator: 'Even if you maybe put your knee on something andlean way over??' Caller: 'Oh, it's not because I don't have the right angle- it's because it's dark.'Operator: 'Dark??'Caller: 'Yes - the office light is off, and the only lightI have is coming in from the window. ' Operator: 'Well, turn on the office light then.'Caller: 'I can't.'Operator: 'No? Why not??'Caller: 'Because there's a power failure.' Operator: 'A power......... A power failure? Aha, Okay, we've got it licked now.Do you still have the boxes and manuals and packing stuff your computer came in??' Caller: 'Well, yes, I keep them in the closet.' Operator: 'Good. Go get them, and unplug your system and packit up just like it was when you got it. Then take it back to the store you bought it from.'Caller: 'Really? Is it that bad?' Operator: 'Yes, I'm afraid it is.'Caller: 'Well, all right then, I suppose. What do I tellthem??'Operator: 'Tell them you're too f --- ing stupid to own acomputer!!!!!'

BFC 4 EVA!!! · Mar 18, 2008

there quite funny actually, but worrying we have people as stupid as that!

Call centre classics.

Andy Mac Well-Known Member

BFC 4 EVA!!! New Member

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Call centre classics.

Andy Mac Well-Known Member

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