Changing the car tomorrow so got a quote online with all the correct details which they honour for a month.. ok so far. Phoned up just now to take them up on the quote and it has gone up 45 quid because (they say) is because i now have date for the insurance to begin. ?????????????? Back to another quote (with the same company that should be 10% cheaper cos i am already a customer) Brought it up online and this has now gone up by 26 quid. However this time i have the start date on the printout so no getting out of it this time, or so i thought. Back on the phone. So after 15min of going to and fro to the supervisor the solution was to pay the top price and they will re-credit me with the difference. Why not just let me pay what i had been quoted?? GRRRRRRRRRRRRRRRRRRRRRR Thanks for listening.
On the second one. Simply put, the system will be coming up with the quote and neither the call handler nor supervisor will have means to change it. They will, however, be able to issue a refund. They probably share your frustration as they'll encounter that from time to time. Having worked in a call centre for a while I can empathise with them knowing they are probably as annoyed as I am. Worst are outsourced ones where you don't even have any facility to feed back these issues and managers just shrug their shoulders and say "yes, well unfortunately that's the way it works". OK, my rant over!
The best one is when you're due a renewal, and the company you're with is 2nd best to another company. You call your insurer in the hope for a better deal and they say no. So you tell them you won't be renewing, to which they reply, out of interest, who are you joining. And by the power of magic, you always seem to be joining their 'sister' company, to which they reply, oh in that case we can match that quote. And of course you renew because it's less hassle for you. Sent from my SM-G900F using Tapatalk
