Can I just say the efficiency of the box office

has been superb for me personally.

 

i cant comment as i get my runners to get all my tickets, been a man of the people i get this priverlidge

 

From personal experience

I've never known the office staff be anything other than helpful, friendly and understanding.

 

RE: From personal experience

Well said. You can't blame the staff for decisions that have been made higher up.

 

Very true Amy

Unfortunately, though, that's what tends to happen.

 

Box Office Staff are brilliant

Always have been fantastic. Shame they don't let Sharon decide the ticket allocation I'm sure she'd do a better job.

 

interestingly................

post Liverpool but before the draw I was in getting Plymouth? tickets and said something like I bet you hope we get a home draw given the queues etc for Liverpool tickets and was told no they were dreading a home draw as they got all the </p>

&quot;Fred wants to sit next to Bill but not his missus oh and the kids need to sit near us oh and two of those are concessions etc etc&quot;</p>

which they said led to huge queues at the box office</p>

they were right !!</p>

 

So the box office wanted.........

......... 1 non transferable ticket per ST holder.

General sale thereafter (or simultaneously via turnstiles) on a tear from the top of a pile basis with the only stipulation allowed being the stand you would like.

Or is that putting words into their mouths ?

 

RE: interestingly................

Quite simply - those folk who are praising the "effenciency" of the box office are extremely lucky or deluded or relatives of box office staff. I'm not going to single out individual employees here - some of them act extremely professionally whilst others have an absolutely appalling attitude to the paying customer. It's not surprising either when you see what you get when you make a complaint. The whole set up is amateur.

What the people at the top need to do is to go and visit other clubs and look at successful ticketing systems. It is 2008 not 1958.

 

You are quite possibly the luckiest person in the world. Or youve never used it.

 

Compared to previous seasons

With the snotty high handed attitude of the Spinks era, the STAFF at Oakwell are a cut above. Box ofice staff especially. Always corteous even when not telling you what you want to hear. </p>

The people that make the decisions and edit the website, well, I wouldn't set them on sweeping the carparks.</p>

 

Surely you've got the "feel good" factor?

Fooking hell, that was ****.

 

RE: Compared to previous seasons

That's not true Dirk. Not just in my experience either. You've had good luck with who you have dealt with. As I said before - some have been brilliant but other times I've had gratuitous aggression from staff and uncalled for off-hand comments. This shouldn't be ignored - but it is.

 

It's not good luck

If it happens every time surely.</p>

Just perhaps bear in mind that when you're dealing with these people that they are human, despite the fact they work behind a counter ? And as I said, they won't always be able to tell you what you want to hear. That's not their fault.</p>

 

Thought he was a power ranger.....

 

Really?

The regular staff have always been polite and proficient for me. I must just be lucky when buying my 15-20 away tickets per year.

In my opinion it's the systems not being able to cope with volume and stupid ticketting arrangements that let them down not the people.

Still each to their own. Not related to anyone at club btw.

And the point about visiting other clubs - excellent idea but as they don't listen to their own staff and supporters what makes you think they'll listen to anyone else.

 

RE: It's not good luck

If I got superb service everytime I went then maybe I would wrongly suppose that everyone did. Don't know if you are trying to deny some of the experiences I've had - perhaps you think that I'm just bolshy and would wind the staff up deliberately. I assure you that I do know how to behave in public.

I can also understand that it can be difficult and stressful to cope with irate customers and that some times staff may behave in a less than professional manner as a result. That is obviously a management problem in a general sense.

 

RE: It's not good luck

I'm sure you've been upset by your dealings. But I like the way you suggested what I'd said was simply 'not true'. I must have imagined being treated politely and efficiently.</p>

</p>

 

RE: Really?

Didn't want to get into a slagging-off box office staff session really cos I agree with you that it is the system and management that is chiefly at fault. I was responding to the efficient box office claim by Chef Tyke in the main.