Centenary Society: Update from club

Discussion in 'Bulletin Board ARCHIVE' started by Gally, Feb 14, 2016.

  1. Gally

    Gally Administrator Staff Member Admin

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    I got the following update from the club with regards Centenary Membership Priority:

    "Despite our best efforts to get this resolved, I’m afraid we haven’t been able to find an immediate solution to incorporate our Centenary Society database into the Ticketmaster system which would allow members to have priority access to tickets for the JPT final. As you may be aware, our Centenary Society database is held internally at Oakwell (and not with Ticketmaster). The system that Ticketmaster use to sell Wembley tickets for the JPT Final is a completely different system holding our entire supporter ticketing data and having spoken to Ticketmaster in great detail about this issue, the time it will take to merge the two databases is weeks rather than days. So for this reason unfortunately we won’t be able to offer Centenary Society Members priority access for the JPT Final.

    We now fully understand the process, time and resource required to merge the Centenary database into our ticketing system – and therefore this work has now begun to ensure that for any future Wembley fixtures (where our sales are managed entirely by Ticketmaster) then Centenary Society Members will be able to claim priority tickets in the same way as Season Pass Holders. In short – should we get to Wembley in May for example, then Centenary Members would get priority access along with Season Pass Holders and there would be no repeat of this issue – you and our Centenary Society Members have our word on that.

    It’s something that we’ve worked hard to resolve in the short space of time that we have leading up to the JPT Final on-sale dates – but unfortunately to no avail and all we can do here is apologise to any of our Centenary Society members affected by this system error. Many of our members will also be Season Pass Holders (thus being able to claim priority tickets), but we appreciate that there are still a small minority of supporters put out by this (and rightly so aggrieved by having to wait until General Sale to purchase Wembley Tickets) and we would like to assure them that this issue will not be repeated. The last thing we want to do is upset our members who support the club through this lottery scheme (the majority of them for many years) – so we sincerely apologise in this instance and have worked hard to find a solution to ensure that there is no repeat of the problem.

    By way of an apology for any inconvenience caused to our Centenary Society Members, we are happy to offer all Members a 20% discount on any Wembley merchandise purchased in store from the Reds Superstore between now and the Johnstone’s Paint Trophy Final. To redeem the discount they simply need to show their Centenary Society membership card in the Reds Superstore.

    We appreciate that this news will be disappointing but hopefully the affected members will still get behind the team for what should be a fantastic day out at Wembley. Given the number of tickets available to Barnsley supporters (up to 40,000 tickets), we are confident that everyone wishing to attend the game will be able to get a ticket in their desired category. If I can be of any further help to clarify this issue please don’t hesitate to get in touch."

     
  2. pon

    pontyender Well-Known Member

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    A complete lack of foresight or planning. This should have been thought of as the likelihood of getting to Wembley drew closer. Thankfully I am now sorted (courtesy of Mike Hayselden - £28 ticket, no booking fee and free travel).
     
  3. pon

    pontyender Well-Known Member

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    Hold on a minute, I was being too charitable there. It should have been thought of as soon as we started using Ticketmaster.
     
  4. dreamboy3000

    dreamboy3000 Well-Known Member

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    I could understand if we had like 4-5k tickets. But with 40k available should we need i'm sure when you take away the centenary members that are season ticket holders, can get one on general sale, know a season ticket holder who can get one on their behalf etc that the number who'd struggle to get a match ticket would be so low that the catergory wasn't necessary.
     
  5. pon

    pontyender Well-Known Member

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    That's not the point Dreamy. Some people have stayed in the Centenary Society for the ticket priority. It's still one of the listed benefits of being a member.
     
  6. tosh

    tosh Well-Known Member

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    I gather the "gatemen" have been given an access code, so why can't this also be applied to the few Centenary Members who are not season ticket holders?
     
  7. pon

    pontyender Well-Known Member

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    The club will have a batch of tickets on one side for staff, players etc. They won't have to get them through Ticketmaster. They could have estimated the likely demand from non-season pass Centenary members and put a few extra on one side for local distribution.

    The club have the attitude that if it's only a small number of supporters affected, they aren't worth bothering about. That was their attitude when stopping the membership scheme.
     
  8. Red

    Red-Taff. Well-Known Member

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    you have pm
     
  9. only1kp

    only1kp Well-Known Member

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    Old boy come's in our shop every morning. Been a centenary member since it started. Not set foot in oakwell since we played chelsea in the fa cup quarter final. In his words he doesnt keep it on out of loyalty to the club but because it costs very little every week and he has a chance of winning something.

    Now this obviously isnt the general attitude of the member's but am sure he wont be alone. My point is why should someone like that get a priority ticket over someone who, lets say, cant buy a season ticket because of work commitments but has paid on the gate 6 or 7 times a season. That person ,and am sure there are a few ,has probably contributed more to BFC than said centenary member so why should one get priority over the other ?
     
  10. Sup

    SuperTyke Well-Known Member

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    Because it is advertised as a benefit to members and failing to provide this benefit is a breach of advertising law
     
  11. kor

    korky Well-Known Member

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    the club should bend over backwards for the centenary members, they'll **** their pants if loads resign from it stating why.
    its 100% the clubs fault for this **** up, they chose tittywan'ka to sell tickets.
    granted all will get a ticket, but certain premium seats may go to us oiks before them which isn't fair, they pay for a service don't they?
     
  12. Sup

    SuperTyke Well-Known Member

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    I am very surprised that the club have adopted the 'oops its too late now and there's nothing we can do' when said stance is seemingly putting them in breach of the law. Especially when here ARE ways to comply with the law and provide the benefits they advertise
     
  13. tosh

    tosh Well-Known Member

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    I will repeat. I have been advised that the "Gatemen" have been given a code to access ticketmaster. This may not be true, but I have no reason to doubt the person that told me.
     
  14. kor

    korky Well-Known Member

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    its not like the games next weekend and need to sell quick, why not put general sale back a week and give time to set up another priority sale
    i must say if i was a non season ticket holder but a member i'd be canceling
     
  15. tob

    tobytyke57 Member

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    what about the lads who sell the 50/50 draw on the games at oakwell on every game. in the rain and snow getting wet and the club as not given the any codes to get any tickets for wembely and the centenary members are moanig but they join to win money or holidays lottery sellers are helpin the club out
     
  16. Sup

    SuperTyke Well-Known Member

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    I thought the lottery sellers got paid
     
  17. kor

    korky Well-Known Member

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    don't they get a ticket in game, which is £20 odd for a couple of hours
     
  18. MarioKempes

    MarioKempes Well-Known Member

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    This all sounds like a lack of forethought with the 'benefits' of being a member of the centenary society and it looks like the club have brought about their own problems. Why should somebody who doesn't go to Oakwell get priority tickets by virtue of this membership? In my opinion they shouldn't and if the club had thought it through this wouldn't even be an issue.
     
  19. pon

    pontyender Well-Known Member

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    I've paid almost £3,000 into the club via this membership and have never won. It was a lifeline to the club when it was set up in 1987.
     
  20. Bon

    Bondy Member

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    Tosh
    Can confirm that no gatemen have been given an access code. Any staff who don't get a season ticket ie match passes only, ie no patron code, have had a patron / client code created at Ticketmaster to allow them to apply for tickets, just like every other season ticket holder.
    The club have held their hands up over the Centenary Society members, and the date base will be sorted in due course to ensure it isn't a problem in future.
    Clearly the box office staff haven't the time now before 8am tomorrow to register 1500 members , addresses e mails etc etc.
    The box office have had hundreds of callers each day this week, and have helped load client numbers for anyone having a problem. This is as well as people turning up to buy Wembley tickets !!! despite all the publicity about none on sale at club.
    The club clearly values Centenary members and if the tickets were handled at the club, the problem could have been sorted. In this instance they are using Ticket master and therefore can't sort the problem locally. They have apologised and offered 20 per cent off Wembley merchandise.
    Centenary members if they had been given priority would only put them a day in front of general sale. Hopefully most are season ticket holders and friends who can ensure they get tickets. We will have sufficient at 40,000
     

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