Club Commercial & Admin - Utter joke

Absolute garbage...

Email sent at start of January enquiring regarding matchday hospitality. Zero response.

No wonder the club is in freefall. How many more emails have they just ignored..

If the club admin is crap at this level, no wonder our transfer dealings seem to go down the pan if this is replicated across the club on other levels.

Begs the question as to why even put an email address to contact the commercial team if they can't be arsed to monitor it.

 

I feel your pain, but ring 01226 211182. Speak to Lee, he's a good lad.

 

I've always preferred to have something in writing hence the email. Nope, the chance has gone money will be spent elsewhere and not on BFC.

 

jokewell by name.....jokewell by nature

 

or if you really wanted to you could just ring them. its not like its the end of the world and using an excuse that you want something in writing is balls. the club arent great at times but ive found them much improved over the last 2 years commercially. i wonder why that is.

 

No Leeway there then!

 

Missing the point. Offer a service or don't simple.

 

It's not the first time. Plus for the record, that includes no returned calls !

 

Another club bashing thread!

Do they ever get ought right.

Needs a clear out!

 

100% Agreed,

I have on more than one occasion emailed the club to inquire about my son taking part in the penalty shoot out or being a mascot.
After several emails I did get a response from someone who just said she'd forward my email to the relevant person..... Then nothing.

Very poor communication, I think customer service is just something that other people have to do!

 

I've experienced issues like this myself when enquiring about Matchday hospitality. Ended up calling them and getting it sorted but it's not exactly idea that sometimes they just don't respond.

 

Emailed them about summat earlier in the season that I was 50/50 on didn't get a response so chalked **** on it and went to see Paul Heaton instead. Money better spent to be fair. So I solute the inefficiency of our commercial operations.

 

They do appear to be pretty crap as far as technology goes. If they're not going to answer e-mails, take it off the contact details. Most people prefer a quick e-mail to phoning up and possibly getting passed around or worse still phone not being answered.

Mate of mine was organising a charity gig - He e-mailed Sheff U, Sheff Wed, Barnsley and Sheffield Steelers for anything they could offer for auction or raffle prize.
Guess which club still hasn't answered? Clue:- Within days, all the Sheffield clubs sent 2 free match tickets, no questions asked.

 

I've spoken to the commericial department on many of occasions this season, both through email and phone and they've always responded swiftly. If you call and ask for Lee he'll always sort you out. Maybe your email hit a spam filter

 

Some emails do hit spam filters and sometimes it is unexplainable as the same email address got through previously. It happens to me from time to time but because I know it happens I check my spam folder every day. It's not difficult nor is it a very good excuse.

 

its not missing the point though is it. if you really wanted to spend your cash you could have done. you thought though that because they haven't replied to an email (probably accidentally) that you'd have a pop. give em a ring tomorrow and update us all, im sure you'll have good news,

 

Just post your requirements on here and someone from the club will at least read it

 

What is balls is when people argue on the side of the club about something that isn't really defensible and lambast the customer for expecting some customer service.

I'm starting to think that SuperTyke has a very good point...