CUSTOMER SERVICE AT OAKWELL

all you bad people complaining about the service of the staff have prompted them to release the following....

http://www.barnsleyfc.premiumtv.co.uk/page/charterDetail/0,,10309~836940,00.html

 

Perhaps there should be a similar thing for supporters

Stating that they shouldn't talk to box office staff as if they were something they'd found on their shoe, for example.

 

RE: Perhaps there should be a similar thing for supporters

You talk to things you've found on your shoe?!

 

RE: Perhaps there should be a similar thing for supporters

Yes. Then I take them home, and catalogue them. I keep them in jars, along with all the body parts I've taken from my victims.</p>

 

RE: Perhaps there should be a similar thing for supporters

So your saying our supporters give them grief at the box office ? I have never seen any.

 

RE: Perhaps there should be a similar thing for supporters

Oh well if you've not seen any it's never happened then.</p>

 

RE: Perhaps there should be a similar thing for supporters

excatly ff

 

RE: Perhaps there should be a similar thing for supporters

I've seen both sides of this, sometimes the staff are really helpful and cheerie and couldn't do enough for me, but once in particular I telephoned to change my tickets when my bro in law wanted to come with me, normally I've phoned up given my details paid for the extra ticket and picked them up the next day. One time I phoned and got very short shrift bordering on outright rudeness, comment was 'you'll have to come down here cos we can't do that' I pointed out that I had done the same thing on at least 6 prior occasions and she said 'you can't have done' I pointed out that I had, she said 'well I'm not doing it anyway.... click' to say I was slightly annoyed was a bit of an understatement.</p>

Other side was when I wanted to change my daughters season ticket they were brilliant.
  </p>

 

I've got alot of body parts.

Coupla front wings and a door. Also a cata-lickit convertor too, does that count?

 

B'

Dum tish.

 

RE: Perhaps there should be a similar thing for supporters

I've never witnessed a phone being answered at the box office - but I'm sure it happens.

 

RE: Perhaps there should be a similar thing for supporters

Yes I'm also sure phones get answered there.</p>

 

The Club's Charter is something that has been going for years, and HAS to be used by every Prem and League club in the country.

It gets updated and re-issued every summer. (Regardless of complaints or not).