Didn't Patrick Cryne once own a soft ware company?

If Oasis, Rolling Stones, Led Zepplin etc can sell 100,000 tickets in 2 hours. Why haven't Barnsley FC as a business got a contigency plan in place to manage a situation such has arisen with our last 2 cup games. Surely with Patricks Cryne's business contacts its not beyond us to have a fully computorised system in place where tickets can be purchase over the phone and via the interent that can run along side the traditional stand in the rain and queue method of purchase.
Surely serious questions have to be asked of certain individuals within the Club and a better plan devised for future events and matches.
Will questions be asked, and lessons be learn't?......I have my doubts

 

Yeah but

They built software for the NHS, and we all know that goverment contracted computer systems never work ... so while it might be a nice idea, in practice ...</p>

I think they're being investigated as well (or at least they were), dodgy delaings ... allegedly</p>

 

But he must have the contacts.

How do the likes of Glastonbury, and all the big arena's go on.
Nobody ever has to queue for 12 hours to get a ticket for a concert.
Plus if you want a ticket for the arena in Newcastle you don't have to go in person to their box office.
There has to be a better solution to the chao's we've got at the moment.

 

They don't sell them on a priority basis

We give priority to seaosn ticket holders, so it's a bit harder</p>

Same problem everytime we have a rush on tickets, all the energy goes into coping with the problems (self made sometimes) and none into making it easier next time and learning. </p>

It's still the same issues as Premiership season ticket sales ... and we've had two play off finals since then.</p>

 

But why not....

Allocate a unique patron code in the front of each season ticket issued. Bit like a credit card number.
That number will tell the central computer how many years that season tickets been held, how many away match tickets have been bought against that season ticket, if the holder is a Centenary Club member etc etc .
That number would then give priority to any genuine home and away fan over the casual match by match attender when it comes to one off "big " matches or portential sell out matches if the tickets are bought electronically.
Only problem I can see is if you want extra tickets for casual attenders and you want to sit with them for the big match.
But this is where specialist computer software comes in, that can cancel your regular seat and allocate others elseware then release your original seat back onto the open market.

We've put men on the moon (alledgedly) so this can't be beyond someone to work out.

 

RE: But why not....

There already is a patron code on every season ticket book. Just need the software to utilise it.

 

what software?

it needs little more than an Access database

 

Are you presuming PC is going to buy it , or will it just appear nt

 

Buy what exactly?

If they just held the details about their customers (address, patron code, seat number, matches attended) and some basic security information (e.g. username and password for a web form, mothers maiden name/postcode for phone bookings) they wouldn't be having these problems. A business that doesn't keep records electronically? We're in the 21st century FFS!

Do they still write the address on manually when they send out Away tickets?

As a footnote: I ask myself why the Chelsea fans have the whole of the North Stand - is it health and safety or is it because they didn't know who the 300 St holders in the West Stand are or couldn't contact them to ask if they would mind moving?

 

RE: Buy what exactly?

An Access or Excel programme doesn't issue tickets electronically though does it. There needs to be an interface accessible both by the customer online and staff over the telephone, that is patron code driven and keeps a permanent record of all transactions.

 

This?

http://www.stadiacard.com/

 

RE: This?

Probably very expensive but exactly what is needed to make buying tickets as easy as possible. Would also mean that KFC doesn't have to sit there manually populating his access database!

 

I doubt its that much

but may be in the realms of the value of a half decent player.

St Mirren and Falkirk appear to use it (as do Liverpool)

Mindsthi if we did move to adopt such a system the level of moaning would not diminish.

 

someone email that link

to big gord

would be great to have a season pass in card form, wouldn't lose it then!

 

I'm sure they have had plenty of sales calls overthe years

from such outfits.

Trouble is I suppose is that up until recently plaing staff have been the priority and with few occaisions where the current system is inadequate its not a priority area for investment.

Even now would you be supportive of spending lets say 250k (just speculating) on a ticketting system or would you prefer we brought in a player??

 

RE: Buy what exactly?

you're right, I didn't mean you could fully automate a process that way, all I was saying is that the club could very easily (and very cheaply more to the point) improve the level of service they offer at present. There is no excuse for failing to do this. As for 'manually populating a database,' they've had plenty of opportunity to collect the required information from their existing transactions over the years, it isn't difficult.

I just feel we can do better that this (huge queues, the difficulty for people living away) for very little expenditure.

 

They have the populated database(s). nt

More than likely at any rate.</p>

They just dont seem to have the means or the inclination to do anything with it.
</p>

 

Agree wholeheartedly

Maybe the real problem is that they think making it easy to buy tickets, equates to losing control over who they sell to (segregation wise). Can't think of any other reason why they make people buy tickets in person for big games.

 

"If Oasis, Rolling Stones, Led Zepplin etc can sell 100,000 tickets in 2 hours. "

They don't....they let companies like Ticketmaster handle it for them!

 

There would be grumbles on here if Ticketmaster sold our tickets for us. Would be great for the club as they could sell match tickets without incurring any box office costs. However, Ticketmaster make their money, not by charging the club/venue, but adding a sizeable booking fee to the price of the ticket (up to £8 on some of the more expensive concert tickets).