Email response from Man Utd

As you know I contacted Man Utd about the conduct of their fans last week, saying that the trouble at the end of the game when the fans were throwing items at the police force scared my 9 year old daughter so much that she said she did not want to go again. The email response I received today:
2nd November 2009


Dear Mr Helm

Charter Complaint Reference: 18117

Thank you for your email dated 31st October regarding the behaviour of Manchester United 'fans' at Oakwell for the Carling Cup 4th round on Tuesday 27th October.

Following your complaint, your concerns have been officially documented through the Club's complaints system which is regularly reviewed by the Senior Management Team and this email contains a unique identification number which confirms that your concerns have officially been registered.

Manchester United shares your concerns regarding the behaviour of these so called 'supporters' and every effort is being made to identify the offenders. If they can be identified, and they hold facilities at Old Trafford, these will be cancelled.

The Club will assist the Police with any investigations and will support the issuing of any banning orders as a result of these investigations.

Please reassure your daughter that the offenders will be brought to justice and every effort will be made to eradicate this kind of mindless behaviour from football in the future. These people damage the reputation of our true supporters, the team and good name of this great Football Club and we support the strongest action possible.

Thank you for taking the time to contact us with your concerns.

Yours sincerely


Shelly Peacock
Customer Care Team
Manchester United Limited






Please consider the environment and only print this email if you really need to

Manchester United Limited is a company registered in England (number 2570509) having its registered office at Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA.
This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Manchester United or any of its group companies.
If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited.
If you have received this email in error please notify the sender either by replying to this e-mail or by telephone on +44 (0)161 868 8000

 

Very reasonable

And just what I'd expect.

 

Cant knock them for that response I wouldn't a thought?....

What you think to it....

My grandsons been a tad scared on occasions, so I know where your coming from in a way....

 

What no free champions league tickets...Bah

 

Fair response , but I still have to hope that I can persuade my daughter to go again.

 

Ime sure you will mate just try and avoid the high profile games with her for now.

 

Yep fair-play to um

Decent reply.... (Y)

 

We are watching the Sheff Utd game at home, like you say, might be able to coax her back to smaller games.