Fair play

Rowing's come out and apologised. Something Spinks never did about season tickets in the promotion season.</p>

Credit where it's due.</p>

 

No he flipping hasn't!!

Where is the apology?

 

RE: No he flipping hasn't!!

Overestimated demand. Custom and practice. No previous problems!!!!!!!! Mistake. Review. No apology.

 

there is no apology in his statement

At no point does he say "i am sorry"

 

No he hasn't has he ?

Suppose that was my take on what he said.</p>

Be nice if he did then.</p>

 

Yes. I get that. nt

 

It's good that he's moving on & trying to do something with the 'live' match feed into Oakwell.
He's accepted that he/they underestimated demand.
He should have mentioned how brilliant our fans and box office staff were under the circumstances ...... queueing for 6+ hours without getting a ticket + working until 9pm.

 

That's a good point. While he's apologising to fans his staff deserve one too for being put in a horrible situation.

 

he SHOULD have apologised

to Gordon Shepherd for letting him down, to the customers for letting them down, to the front line staff for letting them down and to Simon Davey and the team for letting them down (the liverpool cup tie was a chance to really get some good feeling back towards team and manager and yet it has become a reason for people to feel resentment towards the club).

yet he couldnt bring himself to say one little word and that to me is what the whole problem at oakwell is. The chairman is trying, the front line staff are trying but the senior management are letting the whole club down.

 

He did congratulate the staff last night at thta meeting for

working til 9

 

Putting out fires everywhere.

Wonder if the job is beyond him ?</p>

 

I Feel For Sharon As Well

The box office manager got a lot of flack on monday and that was before the tickets had sold out. She would have had to take so much abuse as the head of the staff behind the counter. She would be well in her rights to ask for a pay rise.

 

RE: Sharon

Thats the nature of the job she has.</p>

If she doesn't want it then leave.</p>

 

RE: Sharon

It's not in her remit to be the subject of abuse. Some people ought to remember that they'll get treated how they deserve occasionally.</p>

I've been in there on 'normal' days and seen the office staff getting some right grief from folk. People don't know how to ask questions or raise concerns in the correct manner.</p>

 

RE: Sharon

I understand that , but you have to prepared to deal with all sorts.</p>

If everyone went in rationally to raise their issues then what fun would there be in the job?</p>

 

RE: Sharon

hehe, true, makes my day sometimes when folk kick off here.</p>

It just baffles me that some folk think by shouting and swearing they'll somehow resolve their problems better than trying to be reasonable. I know emotions are running high in the case of L'pool tickets - exascerbated (sp x 100)by the attitude of management, but as I said, even on a normal day of business the ticket office staff have to put up with ***** that if it happened outside of office hours would result on the 'customer' getting a slap.</p>

 

RE: That better be a joke

If you are in a customer facing role , you have to be prepared to deal with all sorts.</p>

I have never had a problem with the Customer Service provided by the club , some people have and they raise their concerns how they see fit.</p>

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