I hate to do this but could someone please remind

the supervisor at the box office that I'm a customer, not a naughty schoolboy who hadn't brought his renewal form. 'we've had to order another x '000 renewal forms'. I don't care !!!! I send forms out to my clients all the time, which they lose or misplace. I send them duplicates, costs me additional postage, do I moan ? not to them I don't.</p>

I had a problem with my renewal in that my wife wanted to sit where my daughter sat last year, apparently we needed a letter from my daughter to confirm that was ok. The supervisor's initial attitude was fairly aggresive towards me. Now I understand they have difficult customers who have been shouting and swearing at them and that's unacceptable, but I'm not like that, I don't shout or swear or even cause confrontation with people who, after all, are only doing their job.</p>

In all fairness, once we got into the swing of sorting out the tickets she was very helpful and her attitude changed completely, she couldn't do enough for me and I went away with mixed feelings.</p>

This is a person who is very capable at the mechanics of her job and if she had taken the time to assess what my attitude was to start off with then I'd be writing a glowing report, it's just that I'm a customer paying £300 a chuck, I'm a reasonable bloke and I feel a bit let down.</p>

Dave</p>

ps in all my dealings in the past with the box office I've found the staff very good apart from once on the telephone.</p>



pps my mate had a 'discussion' with the supervisor but I'll let him tell his own story</p>

 

I would

except I can never understand how

1. People lose the form
2. People forget to take the form with them
3. People take the form with them but don't realise that they have to fill it in, preferably before they get to the ticket office.


Better make sure I remember to take mine with me this morning now!

 

Sorry to say this is becoming the norm

The worst I have seen when that Don Rowling (or what ever he is called) Was shouting swearing and threatening people in the queue for Huddersfield Tickets.

 

RE: I would

aye, I would if I was you !!!</p>

The point behind this is not the form itself, it's the reponse I recieved. I'll tell you something if I received the same treatment at an ordinary retailer, I'd be off.</p>

Captive market methinks.</p>

 

And another thing why do they bloody form anyway

Simple Key it straight in