http://www.firstdirect.com/contact_us.shtml</p> or email:</p> 24hours@firstdirect.com.</p> It will give you a page where you can let off some steam!</p> Also, try writing to this guy:</p> Customer Relations Manager first direct 40 Wakefield Road Leeds LS98 1FD</p> I've done both. If they U-turn I'll stay with them. If not, they can sod off.</p>