Just had a call from Dell......

I recently bought a PC from them, but when ordering I lowered the warranty by &pound;150 from 3 years on site, down to 1 year return to base. Which now brings me onto the phonecall I have just received. A lovely Scottish woman said to me that they were currently doing a promotion that would allow me to get the 3yrs on-site for less than half price. Instead of the standard &pound;150 cost, she could do me it today for &pound;70. I didn't want to make a snap decision, without first considering it, and also asking the knowledgable network of genius on this BBS' advice.</p>

As far as the pc unit itself, surely there aren't too many components that could cost too much to replace - but the monitor on the other hand could cost over &pound;100, therefore making the &pound;70 quite a snip.</p>

She is going to call me back on Tuesday when she returns to work, providing the offer is still on. Would I be daft not to take her up on the offer?</p>

Also, it couldn't be a scam phonecall to get me to part with my card details could it?</p>

 

Probably not a scam, dell always follow up with loads of calls trying to sell warranties. If you say no, they call back a few weeks later. Have had two dell's and only problems have had are laptop batteries. They replaced it without question even though it was a year old and I had no extra cover.
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If you decide against the cover ask them to take you off their list, otherwise they will keep calling back.
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Selling maintenance and warranty is the biggest scam in the whole world.

You either trust the product or you don't. If you don't trust it, don't buy it. If there is something inherently 'wrong' it will probably raise its head sooner rather than later, and standard warranty will sort it. If it's sound, and you use it properly, it still ought to be sound in three years time. I've got a Dell laptop, it's about 18 months old - not a problem since I've had it. When a PC gets to three years old you've got to be thinking about upgrading anyway? I'd keep my seventy quid.

 

Cheers mate. Would you recommend against it then? One thing that has got to me though. A mate of mine bought one from Dell a few months ago. He is a photographer, and the pc kept wiping everything off his pc - lost loads of photo's. After the 3rd time he'd had enough and got a refund - bought an Acer instead. *touch wood* though, I love my new PC. It's just my luck though that something will happen to it.

 

I expected this being a daft message when I saw it was you who had posted mate ;-) but how wrong I was. Cheers for that, and I know where you are coming from - completely. £70 is quite a bit of money to me, and there are other things I could put it towards. But then again I think that if anything does go wrong with it, im not sure I could afford to buy a brand new PC either. It does sound a good deal to me, but I don't want to make a rash decision.

I will continue to take on board any advice that any of you are willing to offer, right until I get that phonecall on Tuesday.

Cheers!

 

What you could consider is that:

1) If you get a problem sooner rather than later it will be covered by your basic warranty.
2) If you get a problem later rather than sooner the cost of replacing a defective component (even a mother board or processor) will be less, because by then, a like for like component will have fallen in price as the specs move on.
3) It's not likely that your whole computer will fail and will need a wholesale replacement (that has never happened to me - I've had trouble with components, but not every component at once). Any insurance (and effectively this is what we are talking about) is a gamble - you are betting that your computer will fail in such a way within such a period as to require a replacement or repair worth greater than the premium you are charged up front.

If I was you, I'd take the bet that you'd be fine without it. Dixons, for example, love selling warranty - they know it is effectively money for nothing.

 

I got a monitor you can have nt

 

I Reckon..........

you should go for it. Got my home PC from Dell and cannot think of anything but good things to say about the service.

 

LOL, cheers pal!

 

Well, when you put it like that....... (Y)

 

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l

 

To be certain that someone is phoning from Dell get them to read out your account number, if they dont then its a scam.

 

I dont even know my account number! lol.

 

I wouldn't bother with it to be honest,

I have had several PC's over the years and to my knowledge all are still ok, had the odd hard drive o replace or the odd sound card, but always not a big problem and not that much to fix cost wise...I hear you ask why I had several, well because I just keep upgrading systems and pass on the old ones to relatives or if not local schools or charities.

 

Well anything about your account which is confidential. Like how much it cost for PC, or something else.

 

look on the sales invoice for your machine

an account or reference number...or even the serial number will be there.If its genuinely dell calling then they will know all these, or should do.First thing they would ask you if you called with a fault would be the sales ref/acct No and that serial number.

 

The killer question for me would be...

...why are they so keen to sell you this insurance?

 

RE: The killer question for me would be...

Because they make commission on selling it

 

Precisely..

they sell it because they make a big fat juicy profit on it.</p>

And every penny they make - their customers lose!</p>