Anyone want to help me out with a suitable reply? Basically they've cancelled our flights (which we booked to minimise the amount of time the kids miss school). They've offerd us alternative flights two days earlier, (which means 2 more days off school)or 4 days later - brilliant help as our accommodation is already booked. Date: 29/04/2009 Dear Customer Booking Ref : ####### Flight Cancellation Please note that there has been a cancellation to your flight with bmibaby, however, we would like to offer you seats on alternative flights. The new flight details are shown below. We apologise for any inconvenience this may cause, but most changes result from operational issues and are unavoidable. Please call the bmibaby call centre on 09111 54 54 54 should you have any further queries (0800 to 2100hrs UK time, seven days a week). In line with bmibaby terms and conditions, bmibaby will not be responsible for any additional charges incurred as a result of these cancellations. All passengers are advised to pursue any claims for additional expenses via their own personal travel insurers. On behalf of bmibaby we would like to sincerely apologise for any inconvenience caused due to this cancellation. All of the other details from your original booking are the same, i.e. booking reference, passenger details, price, and conditions of carriage. We have also included a copy of the important information below, and strongly recommend that you check-in two hours before your new scheduled departure time. We also recommend that you print this email and take a copy along with the original confirmation email. This email was sent from a notification only email address and cannot accept incoming emails. Please do not reply to this email. Please click this link to confirm that you have read this email.
Beat me to it Though its an unverified number so might not work. Are there other flights with either BMI or other Star alliance members on the same day or one day either side because if there are phone up and demand to be transferered to one closer than BMI are currently offering If not can you book on anyone else at a similar price in which case BMI must accept cancel and refund all you paid. Good luck
RE: Beat me to it Just looked, Easy Jet go that day, but it still means an extra day off school (and work). So annoying. Only booked last week. See what they say. (
Update Not only have BMI refused to call me back (because the line was so bad I couldn't hear what the man in India was saying), but also they will not help me find alternative arrangements. They have offered a refund on the flights (I think because I couldn't hear), but to re-book other flights with another airline will cost us £100s more. Not happy. /poo And where is the man of the house when all this is happening? Incommunicado.
