Non-footy: So my better half goes into WH Smith to buy...

...a Burda (sewing pattern magazine). They don't have one on the shelf... "Can I order one?" she says. "No" they say...."..we stock them so can't order them in". ??!!

"But you haven't got any in so can you order one for me?" she says. "No - we aren't allowed"! "Then you have just lost a customer" she says.

With customer service that I can see WH Smith being one of the next High Street casualties!

 

There's a mini WH Smith in the Princes Risborough High St. They took over premises vacated by a long-established book seller which went out of business, probably because of competition from the likes of WH Smith and online books of course.
What really annoys me about them is that when I go in, maybe on a Saturday to buy a paper or a lottery ticket, they insist on shoving all kinds of stupid vouchers at me for half price printer ink or 25% off a future shop. I always leave them on the counter - their recycling bin is just as good as mine.